SNIB3 OS Reverted to Base Version
- Eduardo Bahena
Description
If you are unable to search for Snib3 via SNIB Hunt and Config utility or Velocity application using Ipv4, it is possibly related to symptoms of having a SNIB3 with an OS reporting v1.00.0001.
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Other related Symptoms
Users may notice any of these symptoms while using a SNIB3 with base-OS firmware 01.00.0001. The image below is taken from controller properties. (Keep in mind the versions will only populate once you have established communication with the controller)
·      OSDP readers falling offline, requiring a reboot of the panel to reestablish a secure OSDP connection.
·      RS-485 readers do not connect and users will get a message stating: Reader does not support secure OSDP (Default Keys)
 Solution
Flash the SNIB3 OS to 1.04.0002
Resources
Link to OS file:
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Link to Guide on Flashing SNIB3
https://identivdocs.atlassian.net/wiki/spaces/HBI/pages/1844903977
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