msvcr71.dll removed during or after VMware Tools upgrade (55513)
- Christopher Karr (Unlicensed)
- Del Gonzalez
Symptoms:
Upgrades to VMWare tools removes msvcr71,dll from C:\Windows\SysWOW64 directory causing Velocity Services to fail to start.
some of the errors you will see in the Velocity logs are as follows:
EXCEPTION in Class::WinMain.Form.Unload.10 [3704] Operation is not allowed when the object is closed.
Error condition in InitApp.89 [-2147024770] Automation error
The specified module could not be found.
An unexpected exception has occurred in code region WinMain.DestroyApp.3 [3704] Operation is not allowed when the object is closed.
Error condition in starting service.130 [-2147024770] Automation error
The specified module could not be found.
Cause:
This issue may occur when, failed third-party applications did not add a dependency reference count on these DLLs at installation time.
Resolution:
To resolve this issue you will need to place a copy of msvcr71.dll back into the C:\Windows\SysWOW64 directory.
VMWare has a knowledge base article on this; https://kb.vmware.com/s/article/55513