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Velocity Video Plug-in Installation and Configuration

Velocity Video Plug-in Installation and Configuration

Owned by Anand Rajaraman
Last updated: Jun 24, 2024 by Del Gonzalez
12 min read





System Requirements

Besides this Velocity Video Integration (and a supported plug-in), your system must include the following components:

  • A physical access control system with various hardware components controlled by Velocity

  • A video surveillance system with cameras connected to a supported DVR or NVR

Licensing and Installing this Product

Before installing the Velocity Video Integration (and supported plug-in) on the Velocity system, you must obtain a separate license and activate it using Velocity’s License Manager.  After installing the integration, you must also perform a few configuration and setup tasks.

The Velocity Video Integration (and a supported plug-in) must only be installed on the Velocity Server.  Any remote Velocity Clients will automatically be updated the next time they are restarted and connected to the updated Velocity Server.  However, the client update will fail with an “Access Denied” message unless the Velocity operator is a member of the Velocity Administrators Role and has the Windows local Administrator privilege to install software on that computer.

Licensing the Velocity Video Integration and DVR Plug-in

Prerequisites:  To license the Velocity Video Integration, you will need a licensed Velocity system and a personal computer with email access so you can provide Identiv with information about the Velocity system and receive a license key.

1. Contact Identiv’s Sales department to purchase a license for this video integration (and the desired plug-in)

2. They will ask you to send them an email message containing the Server ID of the Velocity Server. (Exchanging this information via email instead of by phone ensures that it is correct and provides us with an email address so we can send you the license key.) The Server ID is obtained from the Velocity License Manager (VLM).

  • Open the Velocity License Manager

    • If the Velocity Service Control Manager icon is displayed in the Windows taskbar, right-click on it and choose Velocity License Manager from the pop-up menu

  • If the Velocity Service Control Manager icon is not displayed in the Windows taskbar, click the upwards-pointing triangle on the left side of the taskbar to show the hidden icons for additional programs

The Velocity License Manager (VLM) displays information about the licenses for the installed components. The critical piece of information needed to obtain a license for the Velocity Video Integration is the Server ID.

  • Click the button after the Server ID to copy that information and then paste it into an email message to Identiv so we can create the license key (If you do not have email access on the Velocity Server, you can paste the information into a text file and transfer it between computers)

  • Close the Velocity License Manager

3. After you receive an email containing your license key, copy all the characters between the  -- License Key Start --  and the  
-- License Key End --  lines (shown in the following screen capture)

Note that the license key is only valid on the computer with the specified Server ID; it cannot be used on a different computer.

  1. If the Velocity Server is on a different computer, paste your license key into Notepad, save it as a text file, and transfer it between computers

  2. Paste the complete license key information into the Add / Renew License pane and click the Add / Renew button

The following dialog should be displayed.

  1. Click OK to close this dialog and verify that the VLM shows a new row of information about your DVR component

  2. Licensing of the Video Integration (and selected Plug-in) is now complete so that you can close the VLM

Installing the Video Integration and Supported Plug-in

The Hirsch Video Integration (and DVR plug-in) only needs to be installed on the Velocity Server. Any remote Velocity clients will automatically be updated the next time they connect to the updated Velocity Server. However, the client update will fail with an “Access Denied” message unless the Velocity operator is both a member of the Velocity Administrators Role and has the Windows local Administrator privelage to install software on that computer.

1. Launch the installer for the Video Integration Plug-in. The installer first verifies that your Velocity Server has a valid license for the Video Integration (and selected plug-in).

2. The installer displays various status messages while the installation proceeds

3. Select the appropriate choice in the dialog windows.  Clicking Yes will make a backup of the database before any changes are done

4. The following dialogue will prompt if you want to start the services after the installation is complete

 

5. The following dialogue will prompt if you want the Velocity application to start after the installation is complete

6. When the following dialog is displayed, click the Install button.  This will install the FrameWork for the Video Plug-in.

7. When the following screen is displayed, type in the name and password of the Velocity Services user account, and click the OK button.  (The name and password of the Velocity Services account were specified when Velocity was installed.)

The default Velocity Services account is named “VelocityServices”. Be sure to prefix the account name with the computer name or domain name where you previously installed Velocity and a backslash character (such as “<domain name>\VelocityServices” or .\VelocityServices for local account).

If you’re not sure wha tthe name of the Velocity Services account is on your system, you can find out by using Computer Management to view the 'Log On As' column of the Velocity Services.

The installer displays various status messages until the installation has been completed.

If you are installing the American Dynamics plug-in, you must also install the American Dynamics SDK.  For details, see Installing the American Dynamics SDK.

8. When the following dialog is displayed, click the OK button.

A  progress bar in the Velocity Update Wizard indicates the progress of the Plug-in installation.

Completing the Velocity main window loads and takes you to the Velocity Application.

To verify that the plug-in was successfully installed, click on the Velocity menu button (in the upper-left corner of the window), choose Help > About Velocity from the drop-down menu, and view the contents of the Applied Updates table.

9. To verify that the name and password you entered for the Velocity Services account were correct, verify the Velocity Video Service was started after the installer was completed by right-clicking on the Velocity Service Control Manager icon

The new service will start automatically if the name and password are correct.  If there is a problem with the name or password, the following dialog is displayed:

The Hirsch Video Integration (and DVR plug-in) only needs to be installed on the Velocity Server. Any remote Velocity clients will automatically be updated the next time they connect to the updated Velocity Server. However, the client update will fail with an “Access Denied” message unless the Velocity operator is both a member of the Velocity Administrators Role and has the Windows local Administrator privelage to install software on that computer.

Post-Installation Tasks

After installing the Velocity Video Integration (and supported plug-in), you must perform the following configuration and setup tasks.

  • Add your DVR or NVR to Velocity

  • Synchronize the Time for your DVR or NVR and Velocity

  • Manage Role Properties

  • Optional: Prevent the display of a triggered Video Explorer window (on Velocity Client computers that will never be used to view security videos)

  • Define and manage trigger-action pairs (using the Trigger Action Manager)

For details about these tasks, see the context-sensitive help system installed with the software.

Uninstalling the Identiv Video Framework and DVR Plug-in

The Identiv Video Integration and DVR plug-in were designed to be installed on a Velocity Server, with any remote Velocity Clients being updated the next time they are restarted and connected to the Velocity Server.  If you ever need to uninstall the integration and plug-in, you should do it first on the server and then on the clients.

To uninstall the Identiv Video Integration and DVR plug-in, perform the following steps.

  1. On the Velocity Server, use the Velocity Service Control Manager to stop the Velocity Video Service, and close the Velocity Client if it is open

  2. Open the Windows Control Panel

  3. Locate the feature to uninstall a program, which varies depending on the setting of the View by option

  • If you are viewing the Control Panel’s items as icons, then click on the Programs and Features link:

  • If you are viewing the Control Panel’s items by Category, then click on the Uninstall a program link in the Programs category:

The window is updated to show all the installed programs on this computer.

4. Scroll down in the table until the Identiv Video Plug-in is visible in the Name column, and click on it

5. Click on the Uninstall button that now appears above the table

6. In the resulting message dialog asking if you want to remove the selected program, click the Yes button

A confirmation message box will follow, click OK

7. Now Uninstall the Identiv Video Framework program following the same process as the Plug-in

  • Scroll down in the table until the Identiv Video Framework item is visible in the Name column and click on it

  • Click Uninstall button above the table

  • In the resulting message dialog, click on the Yes button

8. Close the Windows Control Panel





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