Obtaining and Adding Velocity License

Starting with the Velocity v3.8 release, customers will need to obtain a software license after installing a new system or updating an existing system. The software license will be based on certain aspects of the system, including the number of hardware modules (doors), the number of clients, add-on software (such as the FICAM Velocity Certificate Checking Service (VCCS), EDI, or SDK), and various integrations (such as those for the Edge EVO controller or different Video Management Systems).

The previous editions of Velocity (Velocity Unlimited Edition and Velocity FED Unlimited Edition) have been replaced by an Express edition (for a standalone workstation) and a Server edition.

Note that when you install Velocity 3.8.6 for the first time, you receive a 90-day temporary demonstration license, after which you must purchase a Velocity license.

After this temporary demo license expires, Velocity will not be usable.

When a valid Velocity license (i.e., non-temporary) is within 90 days of expiring, a warning dialog will be displayed periodically when a Velocity operator logs in:

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After a valid (non temporary) license has expired, Velocity will continue to function, but you will NOT be able to apply updates or upgrade until you obtain a valid license.

For more information about licensing, you can:

• Contact your certified Identiv dealer

• Send an email message to sales@hirschsecure.com

• Read the latest version of the Velocity Release Notes

After installing a new Velocity 3.8.6 system or updating an existing system to the 3.8.6 release, you must obtain a Velocity software license and activate it using Velocity’s License Manager. Before performing this topic’s procedures, follow the Registering Your Velocity System instructions.

Obtaining a Velocity License

Prerequisites: To obtain a Velocity license, you will need a registered Velocity system and a personal computer with email access to provide Identiv with some information about your Velocity system and receive a lengthy license key.

1. Click on the hyperlink within the email message Identiv sent you after submitting an online Software Registration Form

2. Follow the provided instructions to copy a specialized tool (GetLicenseRequestInfo.exe) to the folder where Velocity is installed on the server (such as C:\Program Files (x86)\Identiv\Velocity, or C:\Program Files (x86)\Hirsch Electronics\Velocity)

3. Ensure you are logged on to Velocity Server with a Windows user account that can access your SQL Server

4. Double-click on GetLicenseRequesstInfo.exe to launch that tool

5. In the resulting Retrieve Velocity License Info dialog, click the Get System Info button to retrieve the necessary information from the Velocity database

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6. Click the Copy to clipboard button, to copy that information to the Windows Clipboard, and then paste it into an email to sales@hirschsecure.com so we can create your license key.

Adding a Velocity License

Perform the following procedure to add a software license to the Velocity system.

1. After you receive an email from Identiv containing your license key, copy all the characters between the -- License Key Start -- and the -- License Key End -- lines (as shown by the yellow highlighted portion of the below screen capture)

2. If the Velocity Server is on a different computer, paste your license key into the Notepad, save it as a text file, and transfer it between computers

3. Open the Velocity License Manager

   • If the Velocity Service Control Manager icon is displayed in the Windows taskbar, right-click on it and choose Velocity License Manager from the pop-up menu

   • If the Velocity Service Control Manager icon is not displayed in the Windows taskbar, click the upwards-pointing triangle on the left side of the taskbar to show the hidden icons for additional programs, and then right-click on the Velocity Service Control Manager icon

4. Paste the complete license key information into the Add / Renew License pane, and click the Add / Renew button

   The following dialog should be displayed.

5. Click OK to close this dialog and verify that the Velocity License Manager shows a new row of information about the license you just added

6. Adding the license to Velocity is now completed so you can close the Velocity License Manager

   If you added the license after performing a new installation of Velocity, then you are done. However, if you added the license before moving an existing Velocity 3.8.5 system to the 3.8.6 release, follow the instructions in Updating from Velocity 3.8.5 system to 3.8.6