Investigating Analog Camera through Video Diagnostics

Owned by Anand Rajaraman
Last updated: Jan 17, 2020
1 min read

Symptom

Sometimes Windows is unable to load the Stretch card in Device Manager and Video Diagnostics throws an error and naturally none of the analog cameras are working.

Solution

This problem is due to the Stretch Card not being listed in Device Manager.  This would indicate the Stretch Card has failed and needs to be reseated like any computer video card to see if it corrects the issue. If reseating the Stretch Card does not solve the issue then the Stretch Card should be replaced.

A screenshot below an error that occurs when Windows does not list the Stretch Video Card in Device Manager. Reseating or changing slots in the appliance may correct this issue.