Description
If you are unable to search for Snib3 via SNIB Hunt and Config utility or Velocity application using Ipv4, it is possibly related to symptoms of having a SNIB3 with an OS reporting v1.00.0001.
Other related Symptoms
Users may notice any of these symptoms while using a SNIB3 with base-OS firmware 01.00.0001. The image below is taken from controller properties. (Keep in mind the versions will only populate once you have established communication with the controller)
· OSDP readers falling offline, requiring a reboot of the panel to reestablish a secure OSDP connection.
· RS-485 readers do not connect and users will get a message stating: Reader does not support secure OSDP (Default Keys)
Solution
Flash the SNIB3 OS to 1.04.0002
Resources
Link to OS file:
https://drive.google.com/file/d/1w9g3Sb3_s7coXTHO-Bj7RTb3JSnoNmjg/view
Link to Guide on Flashing SNIB3
https://drive.google.com/file/d/1IuCNuMq_WeK2vB5i6hC5WvnUKn-og1Pb/view?usp=sharing