This symptom and solution applies only to both models of the S-Series (1 and 2).
Symptom
In the local case, when shell starts, a dialog window will notify the user that the primary storage drive has failed. Similarly, in the remote case, the user will attempt to log into either SystemManager or OpCenter, and will be notified that their primary storage drive has failed.
Solution
Local Diagnosis
Once the drive or partitions has died Shell will present the following local error message indicating a disk issue and prompting the user to either install a new disk or format the new drive:
If the user has pushed the Stop, Wait button, the System will be in the Halted state, and a dialogue will show stating “System Halted. The system may now be shut down and a new drive can be installed if necessary. Contact your technical support representative for more information.”
Local Troubleshooting
The technical support representative should first have the user attempt to reboot the system. If the system boots up, and the same message is displayed (failed primary storage device), proceed to next step.
The technical support representative should inform the user this is in fact a drive corruption or possible failure, and while we will not be able to recover their data, we can try reformatting the drive to save the system and avoid an RMA. Before doing that, we would like to back up the settings for the system to ensure that the system can at least be reprogrammed with minimal effort.
To Backup Settings from above Drive Configuration Warning:
Insert a USB thumb drive into a USB port on the system.
Click the Backup Settings button from the Drive Configuration Warning
The Backup Settings dialog pops up and click OK.
The following dialogue window will open asking the user to select a directory (External drive). The user can then name the settings file/folder and save.