Installation and Configure Video Services

Video Services have 3 main components for configuration:

• Primis Software:  Requests video streaming from the video service with no drivers required for the UI.

• Video Service: Connects to the DVRs using the information provided by the Primis system and gathers the list of cameras from the DVR system.

• Selected DVR:  The DVR is where the video clips are stored for retention purposes.

The video service may be installed on the Primis server on a dedicated machine.  It is recommended that if there are more than 16 cameras that there be a dedicated server for the streaming of the video cameras.

Install Primis Video Service

1. Download the most recent file from the partner portal.

2. Using WinSCP or another tool install the video service.

3. Run the installation of the .rpm file by:

Primis-server# rpm –ivh fvid-service.rpm

4. Start the Primis video service:    

Primis-server# service fvid start

Configure Video Service

Once the video service is installed the next step is to configure Primis to connect to the Primis video service.

1. Click on the System navigation tab.

2. On the left, click on the Video, and then the Video Service link.

3. Enter the required IP, port, and video data.

4. In the Actions bar, click on Save.

5. To test the service connection in the actions bar click Test Connection. If successful you have set up the connection!  If not check your setting and attempt to connect again.

Adding an NVR Server

1. Click on the System navigation tab.

2. On the left, click on the Video, and then the NVR Servers link.

3. In the Actions bar, click on Add NVR Server.

4. Enter a Name and a Description for the NVR server. This is simply an identifier.

5. Enter the IP Address of the server. The server needs to be on the same network as the Mesh Server

6. Enter the Port number for the NVR server. The default port is 80; however, this can be verified from the NVR server configuration.

7. Enter a Username and Password. This can also be accessed from the NVR server’s settings or the NVR server’s manual.

8. Select the type of NVR Server from the Type dropdown menu.

9. Click the Save button once all the fields are completed.

 Assign Camera to Controlled Area

In order to show a camera associated with a controlled area you must assign it in the controlled area. 

1. Click on the Controlled Area navigation tab.

2. On the left, click on the Controlled Area link that you wish to add camera to.

3. In the Controlled Area, click on Cameras tab.

   

4. Enter a Camera Name and click the add button.

5. Set the first time in seconds. This marks the number of seconds of video that will be displayed in the event window.

6. Set the second number; that is set to the post-event video length in seconds.

7. When more than one camera is added select Primary on the camera that you want to display event video for when the controlled area generates an alarm.

8. Select the + button to save the camera to the controlled area.

Video Display Configuration Options

You must set a system configuration flag in order to use AMS Lite.

To configure AMS Lite:

1. Log in to Primis as a system administrator.

2. Click on the System navigation tab.

3. On the left, click on the AMS link. The following screen appears:
   

   

4. Select AMS Lite.

5. When Enabled is checked on the Database Master server, the server will listen to and collect Access Events from remote node servers in real time. The fields that follow: Host Name, Port, and Protocol - specify the address that remote nodes are reporting to. Generally, this is the same IP address of the main server, or the server’s external IP that is visible to remote nodes. This feature allows the Database Master Server to work as a centralized Log Events repository.

6. Check the View Monitor box to have the Monitor navigation tab appear at the top of the screen.

7. Check the Display Video box to enable the video display panel on the right-hand side of the monitor tab.

8. Click Save.

Video Performance Optimization Considerations

Should there be performance issues due to the number of live streams, the default course of action will be to install the video services on a remote dedicated machine to manage the DVRs. 

The Primis application will be able to stream to 16 IP cameras.  The first course of action if performance on the desktop is an issue is to look at adjusting the frame rate for streaming live video. Often this can be decreased and will use less memory on the CPU.

Badge Printer Setup

Facility Friend is an easy-to-use, web-based, Enterprise-class, visitor and parcel management system. A receptionist, concierge, or security officer can register and sign in visitors to track who, and where they are visiting within a facility.

Facility Friend now ships as a Primis module; Facility Friend logins sync with Primis. Hosts are integrated from Primis into Facility Friend to sync the cardholder database as your list of hosts with Site Support. You can sync Visitors within Facility Friend to a Default Access Group within Primis.

Currently Supported Printers:

• HID Fargo DTC4500

• HID Fargo DTC4500e

• Evolis Tattoo

• Evolis  Pebble

Badge Printer Service Setup

Primis Setup with Facility Friend

The Primis system must have some basic configuration completed before you can use the Facility Friend module. Please refer to Appendix A – Basic Primis Setup with Facility Friend to ensure you have set up the Primis system for using Facility Friend.

Printer Setup

Some printer and driver configurations must be done before you can proceed with printing Facility Friend Badge Cards. However, no special licensing is required.

To download the Facility Friend Print Utility installer:

1. Log into Primis.

2. Click on the System navigation tab.

3. On the left, click the Utilities link.

4. Click the Download sub link.

   

5. You will find the Print Utility installer (PrintUtilSetup92b.exe) under Downloads. If not there please contact technical support. Save it to a Windows folder such as c:\tmp.

6. Download the printer driver from the Internet for the printer you’ll be using to print your badges. E.g. for the HID Fargo DTC 4500 or 4500e  go to http://www.hidglobal.com/drivers) and install the driver.

After installing the driver install the printer:

1. Click on the Search button at the bottom left of your computer and look for “Printers & Scanners”.
   

   

2. Click on Add Printers & Scanners.
   

   

3. Choose Add a local printer or network printer with manual settings
   

   

4. Select Create a new port and select DTC… in the Type of port dropdown box. Click Next.

   

5. Enter the TCP/IP Printer Port address of the printer you will be using to print the badge cards and click Next.
   

   

6. Click Next again.

   

7. Click Finish.

   

8. If you installed the printer driver successfully it will be listed under Manufacturer.
   Note: If installing a DTC4500 choose Fargo (not HID) and the desired printer model. In this case DTC4500e. Click Next.

   

9. Select Use the driver that is currently installed (recommended) and click Next.

   

10. Enter a name for the printer or keep the default. Make a note of the printer name – you will need to add this name to the Facility Friend Printer Utility later. Click Next.

    

11. Select Share this printer so that others on your network can find and use it and enter its Share name. Click Next.

    

12. Go back to the folder where you downloaded the Facility Friend Print Utility installer (ffPrintUtilSetup.exe), e.g. c:\tmp, and double-click on it.

    

13. Click on Next when you see the Welcome screen.
    

    

14. Choose an installation folder or stay with the program files default and click Next.
    

    

15. Click Install.
    

    

16. Once you see the final screen click Finish.
    

    

17. Click on the Show Hidden Icon that is located in the bottom right-hand corner of your screen. It looks something like this:
    

    

18. Right-click on the taskbar and click Taskbar settings and click on Select Which Icons appear on the taskbar.
    

    

    
    

19. Locate the (Identiv) ffPrintUtil.exe print utility and toggle the radio button to ON
    

    

20. Its icon will now appear on the bottom right where the other notification icons are displayed.
    

    

21. Right-click on it and choose Open.
    

    

22. In the Select Printer dropdown box, select the name of the printer you entered in Step 10 of these instructions.

    

23. Click on the Configuration tab and note the port number (1024 is the default).

    

24. Click the white x to close the Facility Friend Print Utility.

Primis Badging

Primis Badging Configuration

Please make sure that you have completed the basic Primis configuration as outlined in Appendix A so that you have a Primis device, a controlled area, a schedule, two user access groups, and two user categories called 0050C2CC37F2, ControlArea1, 24x7, HostUAG and VisitorUAG, and Visitors and Hosts respectively.

Badging Template

The Primis Badging tool is similar to other Vector drawing tools such as Illustrator and CorelDraw.

To create a Badging Template:

1. Log into Primis.

2. Click on the Users tab.

3. On the left, click on the Badging link.

4. In the Actions bar, click the Add Badging Template.

5. Enter the Name MainBadgeTemplate and the Description as Double-sided template.

   

6. Click on Save.

   

7. A default template is created with the site name (Main is the default), first name, last name, and card expiry date, all of which are defined when creating a user. Click on Edit Badge. The following screen is displayed:

   

8. Just like other vector drawing tools, in order to edit the template you must first click on one of the icons on the left and then execute the desired action. I.e. To enter text, click on the A icon on the left of the screen, click anywhere on the template you are editing, and add the text:

9. In the same manner you can add a standard Primis user data field. To enter a data field click on the A icon again, click anywhere on the template you are editing, and select a data field from its drop-down near the top of the screen:

The following data fields are supported:

• First Name

• Last Name

• Primis Site (the default site is Main)

• Photograph

• User Category

• Telephone

• Start Date

• Expiry Date

E.g. you can add a user’s telephone number:

…as well as the category and an image (Import Image):

10. Click on the save icon at the top:

11. Click the Save button:

The following screen is displayed. Note how the preview changed with the enhancements made while editing the badge.

 12. Click on the Badging link and then the Add Badging Template button to create another template for the back of the double-sided card i.e. BackTemplate. Click Save.

13. Click on Edit Badge and enter the information for the back of the badge card. E.g.:

 14. Click on the save icon at the top: 

 15. Click the Save button. The following screen is displayed. Note again how the preview changes with the enhancements made to this second template.

16. Click on the Badging link to display the two templates that you have created.

17. Click on the MainBadgeTemplate and select the second template, BackTemplate, from the Back Side dropdown box to create a double-sided badge template.

18. Click Save.

Adding and Printing Badges for Users

We will now create a Host user with some of the data fields used to create the badges we defined.

1. Click on the Users link from within the Users tab.

2. In the Actions bar, click Add User.

3. Enter the Name of the user, as well as a Wiegand Card Number and a Telephone number.

4. Click the HostUAG  User Access Group to move it to selected.
   Note how Badge lists the templates (MainBadgetemplate and BackTemplate) we created before.

   

5. Click Save.

6. Stay on the same screen and note how its title has changed to View/Edit. Confirm that the Badge is set to MainBadgeTemplate and the Category is set to (the previously created) Hosts (see Appendix A for more details on Categories.)

7. Click on Upload Photo to upload a photograph of the user.

8. Enter an Expire Date.

9. Click Save.

10. The options at the bottom of the screen change when the badge is saved. Click on Print Badge.

A preview is shown of the front (MainBadgetemplate) and back (BackTemplate) of the card with the actual user data fields completed.

 11. Click on the Config button. The following screen is displayed:

12. Enter the IP Address of your Windows workstation (not the one for the printer unless they are the same) where you installed the Facility Friend Print Utility.

 13. Enter the Port number used by the printer whose name you noted during configuration of the Facility Friend Print Utility (Step 23 in Printer Setup).

14. Click on the Test button.

If you don’t get a Connection Test Successful! message, double-check the IP address and the port number, and make sure that you can access the Windows workstation from the Primis Linux server or from another computer. If you believe that the IP address and the port number are correct and the Test button fails, double-check the Firewall on your Windows workstation.

 15. If the Test above is successful click on Save.

16. Click on Back.

17. Click on Print Badge.

18. Go back to your Windows workstation and you will notice a blinking print utility icon and two consecutive message bubbles: 

19. If you click on the blinking (yellow) print utility icon you will see a preview of the information sent to the printer.

We will now create a Visitor User:

1. Click on the Users link.

2. In the Actions bar, click on Add User.

3. Enter a Name for the user as well as Wiegand Card Number and a Telephone number.

4. Select MainBadgeTemplate in the Badge dropdown box.

5. Select VisitorUAG as its User Access Group.

   

6. Click Save.

7. Edit the User and select Visitor from the Category dropdown box.

   

8. Set the Expire date to 2018.

   

9. Click Save.

10. Click on the Users link. Note how we’ve created two users each with different card #s and different access groups

    

Facility Friend with Primis - Configuration

Overview of Integration

Primis is not integrated to pass Visitor information into Primis so it may be used for a single site as a visitor management system.  The Primis server will connect to the Facility Friend system and sync.  Allowing the following:

• Primis will be able to push the existing cardholders into Primis as “Hosts”

• Primis will be able to push the visitors into the Primis system to belong to a default Visitor Access Group and will allow them access to that controlled area to the length that they are visiting a facility.

Setup of Primis For Facility Friend Integration

The Primis system must have some basic configuration completed before you can use the Facility Friend module. Configure your Primis system from right to left starting with the System tab as follows:

1. Log in to Primis.

2. Click on the System tab and then on the Devices link on the left and make sure you have at least one device configured.

   

3. Click on the Schedules tab and make sure you have at least one schedule configured.

   

4. Click on the Controlled Areas tab and make sure you have at least one control area representing a door configured:

   

5. Click on the controlled area displayed in Step 4 (ControlArea1) and make sure it uses the device you configured at the beginning of this appendix.

   

6. Click on the Access tab and create two User Access Groups: HostUAG and VisitorUAG

   

7. Select each Access Group and make sure that they are both using an existing controlled area and schedule.

   

   
   and… 

   

8. Click on the Users tab and select the User Categories link. Add a Visitors category and click the + add button to add another category for Hosts:

So that your two categories are displayed as follows:

Your Primis setup for Facility Friend is complete.

Setup Of Facility Friend For Sync To Primis

You can use the Facility Friend Import tool to import users from Primis into Facility Friend.

1. Log in to Facility Friend. The main screen is displayed.

   

2. Make sure the Primis server you are trying to connect to in order to import its users is accessible. In this example, both the Primis and the Facility Friend servers are running on a server with IP 10.0.2.225, so they are accessed by typing 10.0.2.225:9000 or http://10.0.2.225:9000 into the browser. The following screen is displayed:

   

   If this screen does not appear, make sure your Linux Primis server is configured to have the API module running and its firewall allows access to port 9000 from the outside.

3. Go back to Facility Friend and click on Account Settings (top right) and Primis Servers.

   

4. Click on Add a Primis Server (top right).

   

5. Enter a Name for the Primis server you are connecting to and add the required fields and click on Save.

   

6.  Wait a few minutes and click on Account Settings (top right) and Primis Servers again.

   

If the connection is successful you will see Online displayed in the Host line.

7. Click on the IP address (e.g. 10.0.2.225) and you will see its User Access Groups displayed (HostUAG and VisitorUAG were configured in Appendix A). Choose VisitorUAG as a Visitor Access Group and HostUAG as a Host Access group and click on Save at the bottom.

The default site (Main) from the Primis server we are configuring will be displayed.

8. Click on the Visitor tab. The user ‘Willy Visitor’ was imported from Primis because it belongs to the VisitorUAG access group.

9. Click on Add a new visitor in the top right.

10. Enter a First Name and a Last Name. This will create a local user that exists only in Facility Friend.

 11. Click on Continue. You can see two types of visitor users: the one imported from Primis and the one created locally.

 12. Click on the Hosts tab.

13. Click on Add a new host (as in person, not as in computer server) in the top right and enter a First and Last name. This will create a local user that exists only in Facility Friend.

14. Click on Continue. You can see two types of host users: the one imported from Primis and the one created locally.

Alert Levels

Alert Level Management

Alert Levels allow the Primis server to adjust its access control behaviour globally. Controlled Area Schedules and Access Groups can be restricted by alert levels. As a security level escalates, the Primis server can restrict access accordingly. For example, a front entrance of a building is open during office hours. However, when the alert level is escalated to HIGH, the system can automatically lockdown the front entrance by overriding the open schedule.

Alerts Levels

When enabled in the license file Primis Admin, the current alert level is always shown at the top of the page.

In this example, Access Groups Standard Employees have no access when the alert level is “High” or “Severe”.

Controlled Area Configuration of Alert Levels

In this example, the Controlled Area is set to open during office hours only when alert level is Low or Guarded. To configure alert levels for controlled areas, go to the Unlock Schedule tab in the View/Edit Controlled Area page.

Change of Alert Level

Primis Administrators can set the current Alert Level by going to the System tab under Administration and clicking Risk Level.