This document is an installation and operational reference guide for Enterphone 19 and Enterphone iQ panels, and Enterphone Kiosks.

BEFORE installation and/or activation of your new panel or kiosk, please read this guide carefully and consult your Identiv dealer or selling agent regarding questions or concerns.

AFTER activation, you can reach Identiv Direct Technical Support at +1 (877) 447-7249 or email inquiries to: mailto:support@identiv.com

Contents

Section 1: What is in the Box

Enterphone 19

Enterphone IQ

Enterphone Kiosk

Section 2: Accessories and Modifications

All panels and kiosks have been factory tested before shipping to ensure all functions are operating correctly and the panel or kiosk is ready for proper installation and activation. Please see the notes below regarding any modifications to panels or kiosks.

• Additional hardware options and technical upgrades that are purchased from your Identiv selling agent or from Identiv directly must be installed by a technician who has been approved for installation by Identiv. CONTACT YOUR IDENTIV SALES REP FOR RECOMMENDATIONS OF APPROVED INSTALLERS.

• Please consult with your dealer or Identiv Sales Rep for available accessories and optional hardware if the panel or kiosk you have purchased does not meet your physical or technical requirements. Any third-party, undocumented, or unauthorized physical modifications, additions, or alterations to panels or kiosks will immediately void the manufacturer warranty.

• Any alteration, addition, or modification of the internal components of panels or kiosks may cause damage to these components and interfere with normal operation and will immediately void the manufacturer warranty.

• All internal components that require replacement must be replaced with Identiv factory approved parts and components and must be replaced by a technician approved by Identiv. Failure to follow this procedure will immediately void the manufacturer warranty.

Section 3: Physical Access

• Physical access to your new panel or kiosk is secured through the keyed lock mechanism located either at the top (Enterphone^TM Enterphone 19), front (Enterphone^TM Enterphone iQ) or back (Enterphone^TM Kiosk).

• To ensure proper operation of the locking mechanism, ensure that the lock strike remains perpendicular to the leading edge of the panel or kiosk when the unit is open and showing the strike. If the lock strike is not in the correct position the mechanism may not effectively lock the panel or kiosk.

• It is strongly recommended that keys be copied after purchase and placed in a documented and secured location to allow access to the panel or kiosk as needed. Loss of keys will require physical removal and replacement of the lock at the expense of the customer. Lock replacement or modification must be completed by a technician approved by Identiv. Any uncertified or third-party modification of the lock mechanism will immediately void the manufacturer warranty.

Section 4: Installing your Enterphone

Before you begin

Check that your Enterphone product includes the following mounting hardware:

Identify the appropriate mounting diagram for your Enterphone product below.

Enterphone iQ

Enterphone 19

Choosing an appropriate install location

Your Enterphone is secured to the wall by four screws. For maximum strength, choose a location where all four screws can be anchored in wall studs. If this is not possible, at least two screws MUST be anchored in wall studs, with the remaining two screws using the supplied drywall anchors. 

If your installation site does not permit at least two screws to be anchored in wall studs, please contact your Identiv sales rep to discuss alternative solutions.

Protecting your Enterphone product

DO NOT install panels and kiosks in locations that are subject to constant or prolonged direct sunlight without the appropriate protection or covering hardware.

DO NOT install or operate panels and kiosks in locations that are subject to constant or prolonged rainfall or inclement weather conditions without the appropriate protection or covering hardware.

DO NOT install or operate panels and kiosks in locations that are subject to water run-off, significant water collection, or high-pressure spray under any circumstances.

Mounting your Enterphone

Two people are required to safely mount the Enterphone product.

Prepare to install your product

1. Use the correct mounting diagram to measure the mounting hole locations.

2. For screws into wall studs, drill a pilot hole 2″ deep using a 7/16″ drill bit.

3. For screws using drywall anchors, drill a pilot hole using a 7/16″ drill bit.

4. Your Enterphone product has three cut-outs on the back for cable routing. Identify which cut-out or cut-outs you will use, and make any necessary cut-outs in the wall.

Route the external cables

Your Enterphone product requires the following external connections:

1. RJ45 Ethernet cable connected to your network for configuration and monitoring

2. RJ11 phone line cable connected to a POTS port

3. Electric door strike cable

4. Mains power, via included power supply

Route these cables to the product installation site and through the cut-outs in the wall. Allow enough slack to connect the cables to your product. Do not connect the power supply to mains power yet.

Connect the cables to the product

Refer to Figure 1 (Enterphone iQ) or Figure 2 (Enterphone 19) for connection locations.

1. Connect the Ethernet cable to the product’s network connector located on the motherboard at “A. Ethernet”

2. Connect the relay power for the door release to the relay outputs at “C. Relay Connections”. See Figure 5 for the door release connector pinout.

3. Connect an RJ11 phone line cable to the phone line in socket on the surge protector at “D. RJ11 ”

Mount the product

Enterphone iQ

1. Screw the supplied screws into the pilot holes or wall anchors, leaving a small amount of the shaft protruding.

2. Hang the Enterphone iQ unit on the screws. Check that it is seated securely.

3. Screw down all four screws.

Enterphone 19

Secure the unit to the wall using the supplied screws. If some screws are using wall anchors, secure the screws to the wall studs first.

Ground Connection

All Enterphone models have an earth-ground connection which must be permanently connected to building earth by a skilled person. Refer to “E. Protective Earth” in Fig 1 and Fig 2 to make the connections.

Section 5: Powering Up Your Panel and Kiosk

All panels are powered by one 5A 12VDC power supply. These power supplies must be connected to standard mains power outlets. Always ensure that power connections and inputs are secure BEFORE activating the panel and that they have been installed by an Identiv approved technician. External power input needs to be connected at the power strip “B. 12VDC” as per the marked polarity in the above Figures 1 and 2.

Supplied voltage above or below the above specifications can result in damage to internal components and processes and may void the manufacturer warranty.

The cables used to connect power to Enterphone panels must meet the following requirements:

Section 6: Virtual Access and Programming

• Tenant and access updating of the panel is accomplished through the Identiv Web Graphical User Interface (GUI). The Web Administration and login page for this GUI are accessible via any standard web browser, provided that the PC is on the same Local Area Network as the panel. The default IP address for each panel is 192.168.123.101.
   

• The default login information for the Web Application is as follows (both are case-sensitive):

 USERNAME: freedom
PASSWORD:  viscount

Appendix: Technical Details

Table 1: Technical Specifications

Figure 3: Connector E

Figure 4: Door Strike Relay Connector (Connector F)

Figure 5: Connector G

Figure 6: Connector L – Keypad Connection - 19, iQ only