Introduction

About This Guide

This guide is intended to be used as a standard guide for the Enterphone System. Enterphone Certification Training Knowledge is expected.

Initial Software Configuration

Administration Management

Starting the Enterphone Administration System

Launch a web browser (Edge, Firefox, or other browser that allows pop-ups).

In the Address field, type http://<Enterphone ip address>/ and press Enter.  For convenience, this page should be bookmarked.

Login and Log Out

To login to Enterphone:

1. Enter the Default Username and the Password.

2. Click on the LOGIN button.

To log off, click on the Log Out button.

As a security feature, after a certain period of inactivity, Enterphone web will automatically log you off. At that point, the login page will appear, and the user will have to log back in.

System Management

Set Date, Time, Time Zone Settings

Date and time settings for Enterphone servers can be set either manually or by using a network time protocol (NTP) server. An NTP server is the recommended method for keeping the date and time in sync with other systems.

Setup Network Time Protocol (NTP) Settings

An NTP server is the recommended method for keeping the date and time in sync with other systems. However, it does require either a local NTP server or an internet connection. NTP Server could be an internal company facing NTP server or an external public facing.

To set the system time and date using NTP Settings:

1. Click on the System navigation tab.

2. On the left, click the Utilities link.

3. Click the System Date/Time sub link. The following screen is displayed.

   

    

4. Select a Time Zone from the dropdown box.

5. Check the Enable NTP box.

6. Enter an IP address or a hostname for the NTP Server pool.ntp.org is a commonly used public NTP server. If no local NTP server is available this hostname can be used.

7. Click Save.

When changing the time or the date of a Enterphone System, the synchronizing of schedules and events are not done until the following day at midnight. For proper scheduling, please restart the Enterphone server using the reboot link from the Utilities section.

Change Date and Time Manually

If you are not using an NTP server, you can set the date and time manually.

1. Click on the System navigation tab.

2. On the left, click the Utilities link.

3. Click the System Date/Time sub link.

4. Select a Time Zone from the dropdown box

5. Select the date from Set Date.

6. Select the time from Set Time.

7. Click Save to save the date and time.

8. Once the date is set, click the Reboot link at the bottom of the Utilities list.

9. Click the Reboot button.

System Card Format Support

The Enterphone Server has a built-in set of Card Format Definitions that determine how Wiegand data is being translated (e.g. Wiegand 75 bit, FIP-201 200 bit).  Upon card swipe, Enterphone performs a sequential look-up of this list to find the best fitting definition.

To adjust this lookup behavior:

1. Click on the System navigation tab.

2. On the left, click the Manage Card Format link.

3. To speed up the card format search, put the most relevant definition at the top of the list. If the installation is using Indala 36-bit cards for example – put the Indala 36-bit definition above all other 36-bit formats to ensure correct Wiegand data translation. Use the up/down arrows beside each definition to adjust the order of format preferences.

In case no suitable definition is available, use the Default Card Format drop-down list to select a default format. To narrow down the search, type the card format, and it will list the results. You can click on the required card format directly. Please note that the card format definition in Enterphone is highly customizable. Please feel free to contact Identiv Technical Support (support@identiv.com ) should you require a custom format.

Customize Dealer and Installer Pages

The links for Dealer and Installer from the Enterphone Administration software can be configured to match the company that sold and installed the MESH system.

1. Click on the System navigation tab.

2. On the left, click the Administration link.

3. Click the System Parameters sub-link.

4. Edit the dealer.ini and installer.ini files using the in-browser editor or save and edit them locally and restore them.

For more information, please refer to the instructions in the Enterphone Parameter Files section.

Enterphone Panels

Enterphone panels provide visitors with a way to communicate with tenants.

Enterphone panels display a list of users that can be dialed. Visitors can call a tenant by entering the tenant’s suite code on the (EP). By default, tenants can then allow access to the building controlled by the Enterphone Relay 1 by pressing the “6” key or relay 2 by pressing the “8” key on their telephone keypad, which will release the door for the visitors to enter the building. Once the “6” or “8” is pressed, visitors will hear a confirmation message “please enter the door is unlocked” from the (EP) letting visitors know that they can enter the building. Tenants can also deny access by hanging up the phone. The “6” and “8” access keys are configurable from the Enterphone UI System/Enterphone/Panels. See Optional Enterphone Configuration in this guide for more information.

Install Enterphone Panel

For hardware installation please view the Enterphone Installation Guide.

Accessing the Enterphone Panel

The Default IP Address for Enterphone is 192.168.123.101

Instructions to change the default IP Address of the Enterphone Panel

1. Connect a regular Ethernet cable from the (desktop/laptop) directly to the Enterphone panel.

2. Change the IPv4 on your (desktop/laptop) to 192.168.123.100; subnet: 255.255.255.0; no gateway.

3. Open up any browser on the (desktop/laptop), and enter the default IP address: 192.168.123.101

4. Log in using the Default Username and the Password.

5. Go to System > Utilities > Change IP > Program New IP Address > Save > Reboot (See screenshot below).

6. Change the IPv4 on your (desktop/laptop) to the IP range configured.

7. Log in with the New IP Address.

Adding a New Administrator and Deleting the Default Account

The first Administrator account created should be given full permission to manage all aspects of a Primis installation.  Additional accounts can be given less control over the installation depending on the role that each user plays in managing or supporting the installation. Users with an Administrator Account for the installation cannot create, modify or delete other accounts that have more privileges than their own. The extent to which one can create, modify, or delete accounts is limited to users with fewer privileges than the account under which one is currently logged in.

To create an Administrator Account with full access and delete the default user:

1. Log in to Primis using the instructions in Login and Log Out above.

2. Click on the System navigation tab at the top of the screen.

3. On the left, click the Administration link.

4. Click the Admin Users sub-link.

5. In the Actions bar, click on Add Admin User. The following screen is displayed:

   

    

6. Enter the User ID, Last Name, and First Name.

7. Enter a Password that is different than the one provided.

8. Verify the Password.

9. Beside Business, select All.

10. Beside Sites, select ALL.

11. Select Full Access for all of the parameters from Suites to Active Directory.

12. For Mustering, select the required level.

13. Select the Language that this full administrator would like to use.

14. Select the View Suite/User Page Size 10, 25, or 50 to set the default number of suites/users per page this admin user sees when viewing the listing.

15. Click Save to save the full access admin user.

16. Click the [Log Out] button to log off and test the new user ID.

17. Log in with the user ID and password that was created in the previous steps.

18. Verify that you can log in successfully and that your new user has full privileges.

19. Log out once more and log in using the default user account name.

20. Click on the System tab, Administration, Admin Users and select the default “Primis” user account.

21. Change one of its privileges and click Save.

22. Log out and log in again as your newly created user.

23. Go to Admin Users again and select the default “Primis” user account.

24. Click on Delete and OK.

Once the admin user is saved, the user ID field cannot be edited.  This field specifies a unique admin user profile. You can change the other fields after an admin user profile has been saved.

Site Administrator Management

In addition to the full access administrator, there can be limited administrative users that have the capacity to add/modify/delete card holder access. The privileges of these admin users can be fine-tuned to restrict or grant access to certain functions of the software. These restrictions include the modification of Controlled Areas, Access Groups, Devices, and Users. Admin users can also be assigned to certain sites within Primis, further restricting and partitioning data, thereby limiting their Admin access.

To add an Admin User:

Follow Steps 1 to 15 above to add new Admin Users. Each of the software’s tabs or links is listed with the following options:

• No Access: the tab or action will not appear in the toolbar or action menu for this admin user

• Read Only: only read permissions are given to selected tabs or actions

• Full Access: the user can modify every aspect of the section

You will be able to assign Admin Users to the sites that they are allowed to administer (i.e. The user hoffjenn01 is limited to the control of the sites Distribution Centre, Huston Office, and Sales Office - Vancouver). Once the admin user logs in to the system, the sites that they have access to will appear in a dropdown list on the top-right corner of the screen. By selecting a Site from the dropdown list, the Admin User will only see data corresponding to that Site. Also, any data added (i.e. adding a controlled area) will be added to the Site that is currently selected.

Programming Suites and Users

Suites

Adding a Suite

Suite information is used to enable access to that suite. In the Enterphone panel directory listing, users are displayed under their suites.

1. Click on the Suites navigation tab.

2. In the Actions bar, click on Add Suite. The following screen is displayed:

   

3. Enter a Suite Name or the Number.

4. Enter a 4-digit Suite Code that is to be displayed in the directory of a panel.

5. Enter the Phone number for the Suite.
   • For an EPX relay number, enter the 3-digit relay number.

6. Enter an Alternate Phone number. If the first number is not accessible by a panel the alternate number will be dialed.

7. Select the Guest Access Group that applies.

8. Optional: Business - Refer Business Management section below.

9. Click on Save.

Users

Assigning Suites to Users:

1. Click on the Users navigation tab.

2. In the Actions bar, click on Add User.  The following screen is displayed.

   

3. Enter the user’s Last Name that may be displayed on the Enterphone panel directory.

4. Enter the user’s First Name that may be displayed on the Enterphone panel directory.

5. Select Yes or No to Display this user’s name in the Enterphone Panel Directory.

6. Select this user’s Suite from the drop-down.

7. Optional: Enter a PIN number. This is for setting up a keyless entry. By default, the PIN length is 6 digits, which can be changed.

   1. Activating PIN code on Touch Screen

      1. Touch (*) and enter PIN

   2. Activating PIN code on IQ

      1. Hit (*)(*) quickly and enter PIN

8. Optional: Email address. For information only.

9. Optional: Telephone number. For information only.

10. Click Save.

Optional Enterphone Configuration

Enterphone Panel Settings

Enterphone panel settings such as talk time, relay access digit, and activation time can be configured. To access these settings;

1. Click on the System navigation tab.

2. On the left, click on the Enterphone link.

3. By default, the local panel is created and shows up and can be modified if required.

Access Digit (1 or 2): This is the digit on the telephone that the tenant must press to activate the appropriate relay.

Activation Time (1 or 2)  (Seconds): This specifies how many seconds the relay will be activated once a tenant grants access.

Talk Time: This is the maximum duration the call can occur (in seconds) before automatically hanging up.

Enterphone Parameters Files

Enterphone parameter files are used to configure the software on both the server and the panel. These files are located in the System Parameters link under the System -> Administration tab.  These files can be edited using the in-browser text field provided by clicking on the file or backed up by clicking on Download and edited with a text editor locally then uploaded back to the Enterphone. Once the files are uploaded back to the Enterphone, the server must be restarted using the Reboot link at the bottom of the Utilities page or by checking the Reboot after save option on the Edit page.

The following parameter files are user-modifiable:

• dealer.ini

• installer.ini

• siteEngine.ini

• sitePanel.ini

To Edit a Parameter file

1. Click on the Administration link from the System navigation tab.

2. Click on the System Parameters sub-link.

3. Click on the file you would like to edit.

4. Make any changes necessary to the text presented in the text area.

5. If you would like a backup of the existing file, choose Write Backup.

6. Check the Reboot after save box if a reboot is required. Keep in mind that for the changes to take effect a full system reboot is required.

7. Click Save.

To Backup Parameter Files

1. Click on the Administration link from the System navigation tab.

2. Click on the System Parameters link.

3. Select the file you would like to back up.

4. To back up, click the Download link next to the file.

5. Select a location to back up the file.

6. Name the file with the extension *.ini.

7. Click Save.

Main and Peer Configuration (Sync Enterphone Units)

This form of replication only copies the Suite and User data to a remote panel to be loaded on the display.  This does not allow for a remote system to be working as a backup unit for bridge communication.

Main and peer configuration creates a link between two or more Enterphone units. The Enterphone panel can also be peered to a Enterphone or Primis cube server. The Main servers automatically start copying data once a peer establishes communication.

To Setup a Main and a Peer

Follow the instructions below on any unit that needs to be configured as a peer. No configuration is necessary on the main units.

1. Open the siteEngine.ini using the instructions from System Parameters.

2. Locate the line MainPeers=

3. Add the IP address of the main server. For example, MainPeers=192.168.123.101
   Note: If the Main unit is a Enterphone or Primis cube server, please set MQPeer=yes. Otherwise, for Main/Peer network containing only Enterphone panels, set MQPeer=no

4. Save the siteEngine.ini

5. Restart the Enterphone peer system

Once the configuration is done, connect to the Main server and log in. At this point, there should be a button labeled with the names of Peer devices along the top of the Administration System’s interface. If there are any changes that need to be made to non-common data, these buttons can be used to connect to the Peer devices. If the button is absent from the Main Server or Panel, check over the configuration that was made up to this point then log out and log back in.

Copy Common Data

Once the connection is established between a peer and a main, there may be some data inconsistencies. To clear all the data on the peer and copy everything from the main a Copy Common Data needs to be done.

1. Click on the System navigation tab.

2. On the left, click on the Administration link.

3. Click on the Copy Common Data sub-link.
   

   

4. From the list of Available Servers, select the main server.

5. Click Copy.

Enterphone Panel File Configuration

On Enterphone Panels an additional configuration file exists that controls the configuration of Panel-specific options.

Use the steps described in Editing a Parameter file to edit the siteEngine.ini. The Panel will need to be restarted for any changes to this file to take effect.

Parameters in the sitePanel.ini file are:

Business Management

Enterphone Panels can be programmed to divide buildings into multiple businesses. Each business can control its own Controlled Area without affecting other businesses or areas. In order to divide buildings into businesses, controlled areas that will control a business’ physical access need to be created. When adding a new business to the Administration Software, areas that are controlled by that business can be selected. Then admin users can be added to be part of that business.

Business admin users are restricted on what they can add or view. Also, business admin users do not have access to the System tab and are therefore unable to manage the system or view any system-related information.  In addition, business admin users cannot add or delete suites, controlled areas, or schedules.  They can add user access groups and link them only to the controlled areas that are associated with that business. Any of the activity logs that are related to other businesses are not viewable by that business admin user.  A single business can have more than one controlled area. Also, a single business admin user can belong to more than one business.

Create Business Users

1. Add a Business using the instructions in the Businesses section of Chapter Suites.

2. Add a new admin user using the instructions in the section: Site Administrator Management.

3. From the Add Admin User screen, select the business name from the Business list.

Changing Screen Saver Image File

When Enterphone Panels are idle for more than the time set for the default screensaver time out, the default screensaver graphic is displayed. This graphic can be changed from the media files. The resolution of the screen saver depends on the size of the monitor you are using, below are the resolution sizes:

To confirm the resolution settings in the MeshJpanel.ini file for your panel, Go to Systems > Administration > System Parameters > MeshJpanel.ini > and scan for the resolutionX, resolutionY

Use a graphic editor or Paint to create your own screensaver and name it to match the filename. Filename: screensaver_1280x1024.gif for Enterphone 19 and Kiosk, screensaver_800x1280.gif for Enterphone iQ. Once the file is ready use the Update Media Files from the System tab to upload the file.

Restart the Panel using the Reboot link at the bottom of the Utilities page.

Changing Screen Saver Timeout

By default, the screensaver activates after 60 seconds of inactivity. This number can be changed from the file sitePanel.ini.

1. Click on the System navigation tab.

2. On the left, click on the Administration link.

3. Click on the System Parameters sub link.

4. Click on the sitePanel.ini file.

   

    

5. Edit the line screensaverTimeOut=60; change the default value 60 to the desired number of seconds for the screen saver timeout.

6. Check the Reboot after save box. This will do a full restart of the panel after you save the file.

7. Click Save.

Enterphone Encryption Bridges

Enterphone Encryption Bridges allow door hardware to be connected to Enterphone servers. Bridges for card readers communicate with Enterphone’s software. Data is received from card readers, encrypted, and sent via IP to a Enterphone server for processing. Relays on the Enterphone Bridge are activated by commands from a Enterphone server to lock or unlock doors.

Discovering Enterphone Encryption Bridges on a Network

Enterphone Bridges can be discovered using one of two methods. Either using the Bridge Discovery Tool located in the Enterphone Administration Software or using the standalone Windows tool called Bridge Configuration Utility (BridgeUtil). For most systems, the built-in web-based discovery tool will be sufficient. If a Enterphone bridge is not located on the same LAN as the Enterphone server or is behind a switch/router where UDP MultiCast traffic is being blocked, the bridge utility application should be used on a PC located on the network where UDP traffic is not being blocked.

Finding a Enterphone Bridge on the Network

Once a Enterphone Bridge is connected to the network, you can scan the network for the added device and add it to the Enterphone Administration Software using the Enterphone Bridge Utility.

You can also find the Enterphone Bridge Utility at the bottom of the Devices - Main page, and click on the Enterphone Bridge Discovery Tool check box.

Using the Web-Based Enterphone Bridge Utility

1. Click on the System navigation tab.

2. On the left, click the Utilities link.

3. Click the Bridge Utility sub link.

4. Click the [Scan Devices] button. This process might take a minute or two.

5. Click on the MAC address of the device you wish to provision.

   

    

6. Assign the appropriate IP information to the device or choose DHCP. You may need to contact your system admin for this information. If the DHCP checkbox is checked, the IP, Netmask and Gateway fields are automatically populated once the bridge receives the DHCP information.

7. To update Bridge Configuration only, click on Save. Note that it might take up to two minutes to save.

8. To update and add the Bridge to Enterphone, check Save & Add Device To Enterphone checkbox and click Save.

   

9. Enter the name by which you’d like to refer to the device and click the Save button.

Lock Configuration

This is an option in Enterphone bridge configuration to lock the system configuration of the bridge. Once you choose to lock the configuration, no changes to the configuration can be made remotely. 

In order to remove the lock, it requires a manual reset of the bridge that will reset the IP address and require the IP’s be reset.

Windows Based Bridge Discovery Utility

The Enterphone Bridge settings can be changed by using Identiv’s Bridge Utility. This program (BridgeUtil.exe) is self-contained, does not require a special install program and should run on Windows XP, 7, 8.1 and 10.

Download BridgeUtil.exe from Enterphone Application

1. Click on the System navigation tab.

2. On the left, click on the Utilities link.

3. Click the Download sub link.

4. Click on the BridgeUtil link and save the executable on the PC.

5. Locate the BridgeUtil.exe from where it was downloaded. Right click on the executable and select “Run as administrator”

6. Once the utility starts, click on the [Scan Devices] button and all the bridges on the local network will be displayed by MAC and IP addresses.

7. Double-click on the MAC address of the bridge that needs to be configured.

The settings may be changed and updated as needed. When done hit the Save button

Device Properties

Each Enterphone Bridge model displays a different properties section. For example, a single port Enterphone Bridge will only have one reader, input and output properties section; two ports will have two, and so on.

The following tables describe the properties of Enterphone bridges.

Reader Properties

Input Properties

LED Properties

Description: Identifies the LED when adding to Port Trigger Actions or viewing in Activity Logs.

Buzzer Properties

Description: Identifies the Buzzer output when adding to Port Trigger Actions or viewing in Activity Logs.

Relay Properties

Schedules

Events

Event Management

The Events tab displays information such as the access attempts to the building and if they are granted or not.  Calls placed, answered and wrong numbers dialed from the panels are logged.  If an Enterphone Panel has the optional camera installed, a snapshot of the user is taken once access is granted or denied.

Viewing Events

The Events page refreshes automatically depending on login settings and is divided into a grid. The grid sections contain information about the event that took place. Multiple devices whose states are changed as a result of one event are grouped together to help with readability. Expanding an event will show all the resultant device changes.

1. Click on the Events navigation tab. The following screen is displayed:
   

   

    

2. Check the boxes above the grid to display the following options:
   Live Update: Check this box to update the table when there is live data or pause it for discussion and/or troubleshooting.
   Local Time: The local monitoring time of the system.
   Category: The final category of what is occurring.
   Event Code: The events that are supposed to occur.
   Current Site Only: The current site; leave unchecked to show data for all sites.
   Access Events Only: Only show access-related events.  To see all I/O and logic leave this box unchecked.

3. From the Display dropdown box, select Today, Last 3 days, This Week, or This Month.

4. Select the number of entries to Show on one page.

5. You can filter the view by entering Search criteria and/or selecting the Type of event you’d like to view from the dropdown box. Type in the search text and hit Enter.
   

   

6. If an Enterphone Panel has the optional camera installed, a snapshot of the user is taken once access is granted or denied by a suite. Click the + to view the snapshot.

   

As user is entering search content, Enterphone will provide type-ahead hints for the user. If the user prefers using a wildcard search, type ‘*’ to suspend type-ahead and continue to enter search text.

When replacing a Motherboard Assembly

Verify all Default (ini) Settings are correct for the panel’s application.

a. Select System > Administration > System Parameters, verify and change the following as necessary:

i. Panel.ini

1. ROTATE=”left” (for IQ)
2. ROTATE=”right” (for 21”)
3. ROTATE=”normal” (for 15' and 19')
4. Save

ii. MESHJPanel.ini

1. touchscreen=yes (for 21”) and everything else=no (keypad, desktop, static, mini)
2. touchscreen/keypad=yes (for 19” only)
3. touchscreen/keypad=yes (for 15” only); Depending on the monitor
4. mini=yes (for IQ)
5. resolutionX=, resolutionY= (see below for resolution sizes)
6. Save

b. Reboot the server.