Symptom

A P-Series unit reboots automatically over and over. Possibly, the video channels also show "Loading..." when they are viewed between reboots. If the user is logged in remotely, they may be getting kicked out of their client applications with a message indicating a loss of network connection.

Solution

At what point does the system reboot? The normal boot process of a P-Series will be the following screens in order:

1. 3VR Splash Screen (POST)

   • ·         If a system reboots here, the issue is likely due to a faulty motherboard or PSU.

     ·         Note that if the system reboots at this stage, it will be rebooting at intervals of under 10 seconds.

Verify that the system is receiving sufficient power, and if it is, the resolution is to do a system RMA