Introduction

About This Guide

This guide is intended to be used as a standard guide for the Enterphone System. Enterphone Certification Training Knowledge is expected.

Initial Software Configuration

Administration Management

Starting the Enterphone Administration System

Launch a web browser (Edge, Firefox, or other browser that allows pop-ups).

In the Address field, type http://<Enterphone ip address>/ and press Enter.  For convenience, this page should be bookmarked.

Login and Log Out

To login to Enterphone:

1. Enter the Default Username and the Password.

2. Click on the LOGIN button.

To log off, click on the Log Out button.

As a security feature, after a certain period of inactivity, Enterphone web will automatically log you off. At that point, the login page will appear, and the user will have to log back in.

Enterphone Panels

Enterphone panels provide visitors with a way to communicate with tenants.

Enterphone panels display a list of users that can be dialed. Visitors can call a tenant by entering the tenant’s suite code on the (EP). By default, tenants can then allow access to the building controlled by the Enterphone Relay 1 by pressing the “6” key or relay 2 by pressing the “8” key on their telephone keypad, which will release the door for the visitors to enter the building. Once the “6” or “8” is pressed, visitors will hear a confirmation message “please enter the door is unlocked” from the (EP) letting visitors know that they can enter the building. Tenants can also deny access by hanging up the phone. The “6” and “8” access keys are configurable from the Enterphone UI System/Enterphone/Panels. See Optional Enterphone Configuration in this guide for more information.

Install Enterphone Panel

For hardware installation please view the Enterphone Installation Guide.

Accessing the Enterphone Panel

The Default IP Address for Enterphone is 192.168.123.101

Instructions to change the default IP Address of the Enterphone Panel

1. Connect a regular Ethernet cable from the (desktop/laptop) directly to the Enterphone panel.

2. Change the IPv4 on your (desktop/laptop) to 192.168.123.100; subnet: 255.255.255.0; no gateway.

3. Open up any browser on the (desktop/laptop), and enter the default IP address: 192.168.123.101

4. Log in using the Default Username and the Password.

5. Go to System > Utilities > Change IP > Program New IP Address > Save > Reboot (See screenshot below).

6. Change the IPv4 on your (desktop/laptop) to the IP range configured.

7. Log in with the New IP Address.

Programming Suites and Users

Suites

Adding a Suite

Suite information is used to enable access to that suite. In the Enterphone panel directory listing, users are displayed under their suites.

1. Click on the Suites navigation tab.

2. In the Actions bar, click on Add Suite. The following screen is displayed:

   

3. Enter a Suite Name or the Number.

4. Enter a 4-digit Suite Code that is to be displayed in the directory of a panel.

5. Enter the Phone number for the Suite.
   • For an EPX relay number, enter the 3-digit relay number.

6. Enter an Alternate Phone number. If the first number is not accessible by a panel the alternate number will be dialed.

7. Select the Guest Access Group that applies.

8. Optional: Business - Refer Business Management section below.

9. Click on Save.

Users

Assigning Suites to Users:

1. Click on the Users navigation tab.

2. In the Actions bar, click on Add User.  The following screen is displayed.

   

3. Enter the user’s Last Name that may be displayed on the Enterphone panel directory.

4. Enter the user’s First Name that may be displayed on the Enterphone panel directory.

5. Select Yes or No to Display this user’s name in the Enterphone Panel Directory.

6. Select this user’s Suite from the drop-down.

7. Optional: Enter a PIN number. This is for setting up a keyless entry. By default, the PIN length is 6 digits, which can be changed.

   1. Activating PIN code on Touch Screen

      1. Touch (*) and enter PIN

   2. Activating PIN code on IQ

      1. Hit (*)(*) quickly and enter PIN

8. Optional: Email address. For information only.

9. Optional: Telephone number. For information only.

10. Click Save.

Optional Enterphone Configuration

Enterphone Panel Settings

Enterphone panel settings such as talk time, relay access digit, and activation time can be configured. To access these settings;

1. Click on the System navigation tab.

2. On the left, click on the Enterphone link.

3. By default, the local panel is created and shows up and can be modified if required.

Access Digit (1 or 2): This is the digit on the telephone that the tenant must press to activate the appropriate relay.

Activation Time (1 or 2)  (Seconds): This specifies how many seconds the relay will be activated once a tenant grants access.

Talk Time: This is the maximum duration the call can occur (in seconds) before automatically hanging up.

Enterphone Parameters Files

Enterphone parameter files are used to configure the software on both the server and the panel. These files are located in the System Parameters link under the System -> Administration tab.  These files can be edited using the in-browser text field provided by clicking on the file or backed up by clicking on Download and edited with a text editor locally then uploaded back to the Enterphone. Once the files are uploaded back to the Enterphone, the server must be restarted using the Reboot link at the bottom of the Utilities page or by checking the Reboot after save option on the Edit page.

The following parameter files are user-modifiable:

• dealer.ini

• installer.ini

• siteEngine.ini

• sitePanel.ini

To Edit a Parameter file

1. Click on the Administration link from the System navigation tab.

2. Click on the System Parameters sub-link.

3. Click on the file you would like to edit.

4. Make any changes necessary to the text presented in the text area.

5. If you would like a backup of the existing file, choose Write Backup.

6. Check the Reboot after save box if a reboot is required. Keep in mind that for the changes to take effect a full system reboot is required.

7. Click Save.

To Backup Parameter Files

1. Click on the Administration link from the System navigation tab.

2. Click on the System Parameters link.

3. Select the file you would like to back up.

4. To back up, click the Download link next to the file.

5. Select a location to back up the file.

6. Name the file with the extension *.ini.

7. Click Save.

Main and Peer Configuration (Sync Enterphone Units)

This form of replication only copies the Suite and User data to a remote panel to be loaded on the display.  This does not allow for a remote system to be working as a backup unit for bridge communication.

Main and peer configuration creates a link between two or more Enterphone units. The Enterphone panel can also be peered to a Enterphone or Primis cube server. The Main servers automatically start copying data once a peer establishes communication.

To Setup a Main and a Peer

Follow the instructions below on any unit that needs to be configured as a peer. No configuration is necessary on the main units.

1. Open the siteEngine.ini using the instructions from System Parameters.

2. Locate the line MainPeers=

3. Add the IP address of the main server. For example, MainPeers=192.168.123.101
   Note: If the Main unit is a Enterphone or Primis cube server, please set MQPeer=yes. Otherwise, for Main/Peer network containing only Enterphone panels, set MQPeer=no

4. Save the siteEngine.ini

5. Restart the Enterphone peer system

Once the configuration is done, connect to the Main server and log in. At this point, there should be a button labeled with the names of Peer devices along the top of the Administration System’s interface. If there are any changes that need to be made to non-common data, these buttons can be used to connect to the Peer devices. If the button is absent from the Main Server or Panel, check over the configuration that was made up to this point then log out and log back in.

Copy Common Data

Once the connection is established between a peer and a main, there may be some data inconsistencies. To clear all the data on the peer and copy everything from the main a Copy Common Data needs to be done.

1. Click on the System navigation tab.

2. On the left, click on the Administration link.

3. Click on the Copy Common Data sub-link.
   

   

4. From the list of Available Servers, select the main server.

5. Click Copy.

Enterphone Panel File Configuration

On Enterphone Panels an additional configuration file exists that controls the configuration of Panel-specific options.

Use the steps described in Editing a Parameter file to edit the siteEngine.ini. The Panel will need to be restarted for any changes to this file to take effect.

Parameters in the sitePanel.ini file are:

Business Management

Enterphone Panels can be programmed to divide buildings into multiple businesses. Each business can control its own Controlled Area without affecting other businesses or areas. In order to divide buildings into businesses, controlled areas that will control a business’ physical access need to be created. When adding a new business to the Administration Software, areas that are controlled by that business can be selected. Then admin users can be added to be part of that business.

Business admin users are restricted on what they can add or view. Also, business admin users do not have access to the System tab and are therefore unable to manage the system or view any system-related information.  In addition, business admin users cannot add or delete suites, controlled areas, or schedules.  They can add user access groups and link them only to the controlled areas that are associated with that business. Any of the activity logs that are related to other businesses are not viewable by that business admin user.  A single business can have more than one controlled area. Also, a single business admin user can belong to more than one business.

Create Business Users

1. Add a Business using the instructions in the Businesses section of Chapter Suites.

2. Add a new admin user using the instructions in the section: Site Administrator Management.

3. From the Add Admin User screen, select the business name from the Business list.

Changing Screen Saver Image File

When Enterphone Panels are idle for more than the time set for the default screensaver time out, the default screensaver graphic is displayed. This graphic can be changed from the media files. The resolution of the screen saver depends on the size of the monitor you are using, below are the resolution sizes:

To confirm the resolution settings in the MeshJpanel.ini file for your panel, Go to Systems > Administration > System Parameters > MeshJpanel.ini > and scan for the resolutionX, resolutionY

Use a graphic editor or Paint to create your own screensaver and name it to match the filename. Filename: screensaver_1280x1024.gif for Enterphone 19 and Kiosk, screensaver_800x1280.gif for Enterphone iQ. Once the file is ready use the Update Media Files from the System tab to upload the file.

Restart the Panel using the Reboot link at the bottom of the Utilities page.

Changing Screen Saver Timeout

By default, the screensaver activates after 60 seconds of inactivity. This number can be changed from the file sitePanel.ini.

1. Click on the System navigation tab.

2. On the left, click on the Administration link.

3. Click on the System Parameters sub link.

4. Click on the sitePanel.ini file.

   

    

5. Edit the line screensaverTimeOut=60; change the default value 60 to the desired number of seconds for the screen saver timeout.

6. Check the Reboot after save box. This will do a full restart of the panel after you save the file.

7. Click Save.

Events

Event Management

The Events tab displays information such as the access attempts to the building and if they are granted or not.  Calls placed, answered and wrong numbers dialed from the panels are logged.  If an Enterphone Panel has the optional camera installed, a snapshot of the user is taken once access is granted or denied.

Viewing Events

The Events page refreshes automatically depending on login settings and is divided into a grid. The grid sections contain information about the event that took place. Multiple devices whose states are changed as a result of one event are grouped together to help with readability. Expanding an event will show all the resultant device changes.

1. Click on the Events navigation tab. The following screen is displayed:
   

   

    

2. Check the boxes above the grid to display the following options:
   Live Update: Check this box to update the table when there is live data or pause it for discussion and/or troubleshooting.
   Local Time: The local monitoring time of the system.
   Category: The final category of what is occurring.
   Event Code: The events that are supposed to occur.
   Current Site Only: The current site; leave unchecked to show data for all sites.
   Access Events Only: Only show access-related events.  To see all I/O and logic leave this box unchecked.

3. From the Display dropdown box, select Today, Last 3 days, This Week, or This Month.

4. Select the number of entries to Show on one page.

5. You can filter the view by entering Search criteria and/or selecting the Type of event you’d like to view from the dropdown box. Type in the search text and hit Enter.
   

   

6. If an Enterphone Panel has the optional camera installed, a snapshot of the user is taken once access is granted or denied by a suite. Click the + to view the snapshot.

   

As user is entering search content, Enterphone will provide type-ahead hints for the user. If the user prefers using a wildcard search, type ‘*’ to suspend type-ahead and continue to enter search text.

When replacing a Motherboard Assembly

Verify all Default (ini) Settings are correct for the panel’s application.

a. Select System > Administration > System Parameters, verify and change the following as necessary:

i. Panel.ini

1. ROTATE=”left” (for IQ)
2. ROTATE=”right” (for 21”)
3. ROTATE=”normal” (for 15' and 19')
4. Save

ii. MESHJPanel.ini

1. touchscreen=yes (for 21”) and everything else=no (keypad, desktop, static, mini)
2. touchscreen/keypad=yes (for 19” only)
3. touchscreen/keypad=yes (for 15” only); Depending on the monitor
4. mini=yes (for IQ)
5. resolutionX=, resolutionY= (see below for resolution sizes)
6. Save

b. Reboot the server.