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Log in to Enterphone using the instructions in Login and Log Out above.
Click on the System navigation tab at the top of the screen.
On the left, click the Administration link.
Click the Admin Users sub-link.
In the Actions bar, click on Add Admin User. The following screen is displayed:
Enter the User ID, Last Name, and First Name.
Enter a Password that is different than the one provided.
Verify the Password.
Beside Business, select All.
Beside Sites, select ALL.
Select Full Access for all of the available licensed parameters from Suites to Active Directory.
For Mustering, select the required level.
Select the Language that this full administrator would like to use.
Select the View Suite/User Page Size 10, 25, or 50 to set the default number of suites/users per page this admin user sees when viewing the listing.
Click Save to save the full access admin user.
Click the [Log Out]buttonto log off and test the new user ID.
Log in with the user ID and password that was created in the previous steps.
Verify that you can log in successfully and that your new user has full privileges.
Log out once more and log in using the default user account name.
Click on the System tab, Administration, Admin Users and select the default “Enterphone” user account.
Change one of its privileges and click Save.
Log out and log in again as your newly created user.
Go to Admin Users again and select the default “Enterphone” user account.
Click on Delete and OK.
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Click on the Administration link from the System navigation tab.
Click on the System Parameters sub-link.
Click on the file you would like to edit.
Make any changes necessary to the text presented in the text area.
If you would like a backup of the existing file, choose Write Backup.
Check the Reboot after save box if a reboot is required. Keep in mind that for the changes to take effect a full system reboot is required.
Click Save.
To Backup Parameter Files
Click on the Administration link from the System navigation tab.
Click on the System Parameters link.
Select the file you would like to back up.
To back up, click the Download link next to the file.
Select a location to back up the file.
Name the file with the extension *.ini.
Click Save.
Main and Peer Configuration (Sync Enterphone Units)
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Main and peer configuration creates a link between two or more Enterphone units. The Enterphone panel can also be peered to an Enterphone a Primis server or Enterphone cube server. The Main servers automatically start copying data once a peer establishes communication.
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Open the siteEngine.ini using the instructions from System Parameters.
Locate the line MainPeers=
Add the IP address of the main server. For example, MainPeers=192.168.123.101
Note: If the Main unit is a Enterphone Primis server or Enterphone cube server, please set MQPeer=yes. Otherwise, for Main/Peer network containing only Enterphone panels, set MQPeer=noSave the siteEngine.ini
Restart the Enterphone peer system
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This step could take an extended period of time if the database is large. Common Data includes Schedules, Businesses, Suites, Users, User Access Groups, Special Days, Sites and Card Data.
Enterphone Panel File Configuration
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Use a graphic editor or Paint to create your own screensaver and name it to match the filename. Filename: screensaver_1280x1024.gif for Enterphone 19 and Kiosk, screensaver_800x1280.gif for Enterphone iQ. Once the file is ready use the Go to Systems > Administration > Update Media Files from the System tab to upload the file, use the Choose File button to navigate to the file location, select the file and click UPDATE. The original file will be over-written.
Restart the Panel using the Reboot link at the bottom of the Utilities page.
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Click on the Access navigation tab.
Click on the User Access Groups, Floor Access Groups or Guest Access Groups link.
In the Actions bar, click on Add Access Group. The following screen is displayed:
Enter a Name and a Description.
Select the Risk Levels during which this group will have access: Low, Guarded, Elevated, High or Severe (the current risk level is always displayed at the top of the Enterphone screen)
For more information on Risk Levels see the Alert Level Managementsection.Select a Controlled Area for this group.
Select a Schedule for the Controlled Area. If that controlled area is not going to be accessed by that User Access Group, leave the schedule as Always Off.
If you need an additional line for extra Controlled Areas and/or Schedules, click the + button beside the current line. To delete a line, click the x button.
Click Save.
Global User Access Groups
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Create a new Controlled Area with the elevator reader.
In the new Controlled Area’s Floor tab, select all the associated Floor Areas; specify the desired activation time, and click +.
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Create a Floor Access Group
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Screen | Resolution size of the screen |
|---|---|
19-inch | 1280x1024 |
21-inch | 1080x1920 |
IQ 10-inch | 800x1280 |
15-inch | 1024x768 |
Primis/Enterphone V12 updates
Enterphone Mobile App Enhancements
V12 Enterphone can make SIP (Session Initiation Protocol) calls to Identiv’s Enterphone Mobile App. Once enabled in the license, the enterphone panel will be assigned a unique SIP user account.
To verify the SIP account registration status
Go to System->Enterphone->SIP
The SIP account name is shown under “User”
Look for “Registration Status”
If the status is “Not Registered”, click “Register” to register the SIP account.
Once registration is done; statuses such as Registration, Ping Response and Query Response should show “Ok”. Should any one of the three statuses fail, please contact Identiv support.
Differences in SIP-Enabled Panels
Each tenant is entitled to a SIP account.
Once a suite is assigned to a tenant/user that owns a SIP account, that suite cannot be shared by other tenants. However, suites can be shared among non-SIP users.
The tenant can register his/her Enterphone Mobile App with the SIP account’s QR code which is available from Primis Web Admin.
For SIP/Enterphone Mobile equipped tenants, SIP accounts will be the primary number to calls. The regular suite phone number will be the alternate number; that is, when SIP calls would not go through, the Enterphone panel will dial the regular number. The regular alternate number under suites will be ignored in this case.
Note that “snapshots” will not be available once SIP is enabled. This is because WebCam is occupied by the SIP client on the Panel.
To create a SIP account for Enterphone Mobile
Go to Users
Either create or edit an existing user
Click “Create SIP Account”
Once a SIP account is created, the account name will appear along with a delete account button, a QR code button and an email button:
To remove the SIP account, click the “[ X ]” button.
To show SIP account’s QR code, click the blue button
to the right.
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Enrolling Enterphone Mobile App to Identiv’s SIP network
Mobile App users can sign up to Identiv’s SIP network with the QR code provided by Enterphone Web Admin.
To enroll, start the Mobile App and click “Sign Up”
Click the “Scan QR Code” icon in the center and present the QR code from Enterphone Admin:
Once successfully enrolled, all Enterphone panels under the same customer account will be listed:
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Alternatively, administrators can send SIP account registration emails to end users by clicking the “Email QR Code” button:
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Once this email is received by the end user’s mobile device; clicking the link in the email can register the device to the Identiv SIP network. If the Enterphone App has not been installed, this link will automatically download it from the internet.
Primis Server V12 SIP Support
Primis V12 server can work with SIP capable Enterphone panels in a main/peer network.
To verify that the server is connected to Identiv’s SIP service.
In System->Enterphone->SIP, verify that both Ping and Query Responses are of “Ok” status.
Note that the “Register” button is only necessary when API or SIP domains have changed.
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Notice that for main servers, the “Registration Status” is not present as opposed to that in Enterphone Panels. This is because servers do not participate in SIP calls.
All other administrative functions remain the same as that in Enterphone V12 Panels (e.g. add/edit users/suites, SIP account creation/enrollment).