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In case no suitable definition is available, use the Default Card Format drop-down list to select a default format. To narrow down the search, type the card format, and it will list the results. You can click on the required card format directly. Please note that the card format definition in Enterphone is highly customizable. Please feel free to contact Identiv Technical Support (support@identiv.com ) should you require a custom format.
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For more information, please refer to the instructions in the Enterphone Parameter Files section.
Enterphone Panels
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Log in to Enterphone using the instructions in Login and Log Out above.
Click on the System navigation tab at the top of the screen.
On the left, click the Administration link.
Click the Admin Users sub-link.
In the Actions bar, click on Add Admin User. The following screen is displayed:
Enter the User ID, Last Name, and First Name.
Enter a Password that is different than the one provided.
Verify the Password.
Beside Business, select All.
Beside Sites, select ALL.
Select Full Access for all of the available licensed parameters from Suites to Active Directory.
For Mustering, select the required level.
Select the Language that this full administrator would like to use.
Select the View Suite/User Page Size 10, 25, or 50 to set the default number of suites/users per page this admin user sees when viewing the listing.
Click Save to save the full access admin user.
Click the [Log Out]buttonto log off and test the new user ID.
Log in with the user ID and password that was created in the previous steps.
Verify that you can log in successfully and that your new user has full privileges.
Log out once more and log in using the default user account name.
Click on the System tab, Administration, Admin Users and select the default “Enterphone” user account.
Change one of its privileges and click Save.
Log out and log in again as your newly created user.
Go to Admin Users again and select the default “Enterphone” user account.
Click on Delete and OK.
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Click on the Suites navigation tab.
In the Actions bar, click on Add Suite. The following screen is displayed:
Enter a Suite Name or the Number.
Enter a 4-digit Suite Code that is to be displayed in the directory of a panel.
Enter the Phone number for the Suite.
• For an EPX relay number, enter the 3-digit relay number.Enter an Alternate Phone number. If the first number is not accessible by a panel the alternate number will be dialed.
Select the Guest Access Group that applies.
Optional: Business - Refer Business Management section below.
Click on Save.
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Click on the Administration link from the System navigation tab.
Click on the System Parameters sub-link.
Click on the file you would like to edit.
Make any changes necessary to the text presented in the text area.
If you would like a backup of the existing file, choose Write Backup.
Check the Reboot after save box if a reboot is required. Keep in mind that for the changes to take effect a full system reboot is required.
Click Save.
To Backup Parameter Files
Click on the Administration link from the System navigation tab.
Click on the System Parameters link.
Select the file you would like to back up.
To back up, click the Download link next to the file.
Select a location to back up the file.
Name the file with the extension *.ini.
Click Save.
Main and Peer Configuration (Sync Enterphone Units)
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Main and peer configuration creates a link between two or more Enterphone units. The Enterphone panel can also be peered to an Enterphone a Primis server or Enterphone cube server. The Main servers automatically start copying data once a peer establishes communication.
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Open the siteEngine.ini using the instructions from System Parameters.
Locate the line MainPeers=
Add the IP address of the main server. For example, MainPeers=192.168.123.101
Note: If the Main unit is a Enterphone Primis server or Enterphone cube server, please set MQPeer=yes. Otherwise, for Main/Peer network containing only Enterphone panels, set MQPeer=noSave the siteEngine.ini
Restart the Enterphone peer system
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This step could take an extended period of time if the database is large. Common Data includes Schedules, Businesses, Suites, Users, User Access Groups, Special Days, Sites and Card Data.
Enterphone Panel File Configuration
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Use the steps described in Editing a Parameter file to edit the siteEngine.ini. The Panel will need to be restarted for any changes to this file to take effect.
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Add a Business using the instructions in the Businesses section of Chapter Suites.
Add a new admin user using the instructions in the section: Site Administrator Management.
From the Add Admin User screen, select the business name from the Business list.
| Tip |
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To select more than one business for that business admin user hold down CTRL on the PC (⌘ key on a Macintosh) and select additional businesses. |
Changing Screen Saver Image File
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Backup of Logs for Business Users
Because business admin users can’t access the System tab, the backup log instructions are different.
Click on the Events navigation tab.
Select a range of dates in the From and To Dates. Note that the maximum number of days is 31.
Click Search
Download the search result in CSV Format.
Changing Screen Saver Image File
When Enterphone Panels are idle for more than the time set for the default screensaver time out, the default screensaver graphic is displayed. This graphic can be changed from the media files. The resolution of the screen saver depends on the size of the monitor you are using, below are the resolution sizes:
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Use a graphic editor or Paint to create your own screensaver and name it to match the filename. Filename: screensaver_1280x1024.gif for Enterphone 19 and Kiosk, screensaver_800x1280.gif for Enterphone iQ. Once the file is ready use the Go to Systems > Administration > Update Media Files from the System tab to upload the file., use the Choose File button to navigate to the file location, select the file and click UPDATE. The original file will be over-written.
Restart the Panel using the Reboot link at the bottom of the Utilities page.
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Options | Description |
Description | Reader description identifies the reader. |
Default Card Format | This field specifies the card that is being used with this bridge device. Auto card format will try to match the best fitting card format. The auto card format behavior can be managed by going to System, Devices and then Manage Card Format. For more information see the section on Managing Card Formats. |
Input Properties
Options | Description |
Description | This field identifies what input signal is being monitored. |
Activate Relay Output | This option configures the Enterphone Bridge to activate the specified relay when the input is shorted. |
Activate Relay Output: Relay: | This drop-down list specifies which relay is to be activated as input event occurs. This drop-down menu is only active if the above Active Relay Output checkbox is checked. |
Default Activation Time | This drop-down list specifies the number of seconds that the relay activates as input event occurs. |
Supervised Input Ready: | This checkbox is for Enterphone Bridge Devices that are equipped with supervised inputs. This field should be left uncheck, unless the optional Supervised Input Board is connected. For specific instructions on how to connect the supervised input board, please see the appropriate instructions. |
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If no reader is assigned to this controlled area now, it can be assigned later using the Assign Device button. See the Assign a Device to a Controlled Area section for more information. For information on Floor Area referElevator Configuration.
Once the controlled area is saved, different aspects of it can be modified.
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Select a Card Format for the Reader; set it to Auto to default to the system settings.
For the Door Contact, check the Suprv Ready box to indicate that the bridge input has supervised resistors set.
Set the Door Contact Switch to Normally Open or Normally Closed.
For Request to Exit, check the Suprv Ready box to indicate that the bridge input has supervised resistors set.
Set the Request to Exit Switch to Normally Open or Normally Closed.
Check the Activate Relay to set the lock to trigger when the REX is fired and select a Relay and enter the number of seconds for it to remain active.
For each of the Outputs, enter a Delay time (the number of minutes/seconds the relay will fire) and an Activation Time (the number of minutes/seconds the relay stays open).
Select an Output for this door.
Enter an optional Description.
For each output, enter a Delay time (the number of minutes/seconds until the relay will fire) and an Activation Time (the number of minutes/seconds the relay stays open). Click the Show Accessibility box to enter an Accessibility Delay time and an Accessibility Activation time: this is a separate set of delays and activation times for users with special needs (e.g. wheelchair, crutches) that are used if the Accessibility check box is selected in that user’s setup page. See Chapter Users for more information on setting up a User.
Check the Latch Allowed box to allow the corresponding output to remain open(latched) when it is set to Open state either by the Administrator or through Unlock Schedule.
To add another Output line, click the + button beside the first output line.
Click Save when all outputs are configured.
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For more information about schedules, please refer to Schedules.
In the Unlock Schedule tab on the View/Edit Controlled Area screen:
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For more information regarding alerts, please refer to Alert Levels.
Door Monitor Tab
There are two Door Monitor Alarms for a controlled Door area: a Door Held Open Alarm that indicates a door being held open for a given period of time and a Door Forced Open Alarm that indicates that a door is being forced open without the use of a reader or an entry/exit device.
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Select a Floor Controlled Area from the Linked Floor Area dropdown box to link to this controlled area.
NOTE: More details on Floor Controlled Areas can be found in Chapter Elevator Configuration.Enter a Delay time (a pause before the relay fires, default is 0 seconds) and an Activation Time (the duration that the relay activates, default is 5 seconds).
Click the Show Accessibility box to enter an Accessibility Delay time and an Accessibility Activation time. This is a separate set of delays and activation times for users with special needs (e.g. wheelchair, crutches) that are used if the Accessibility check box is selected on that user’s setup page. See Chapter Users for more information on setting up a User.
To link another floor to this controlled area, click the add button +
Click Save.
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Click on the Muster navigationtab.
Check the box in the Reset column next to the user and click the [Reset] button above it.
Mustering
The Muster tab has two sub-links: Muster/Anti Passback and Emer. Mustering. This functionality must be turned on in licensing.
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Click on the Access navigation tab.
Click on the User Access Groups, Floor Access Groups or Guest Access Groups link.
In the Actions bar, click on Add Access Group. The following screen is displayed:
Enter a Name and a Description.
Select the Risk Levels during which this group will have access: Low, Guarded, Elevated, High or Severe (the current risk level is always displayed at the top of the Enterphone screen)
For more information on Risk Levels see the Alert Level Managementsection.Select a Controlled Area for this group.
Select a Schedule for the Controlled Area. If that controlled area is not going to be accessed by that User Access Group, leave the schedule as Always Off.
If you need an additional line for extra Controlled Areas and/or Schedules, click the + button beside the current line. To delete a line, click the x button.
Click Save.
Global User Access Groups
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Click on the Users navigation tab.
In the Actions bar, click on Add User. The following screen is displayed.
Enter the user’s Last Name.
Enter the user’s First Name.
Select Yes or No to Display this user’s name in the Directory if there is an intercom on the panel.
Select this user’s Suite. This is also for Intercom functionality
Enter the MESH Card Number.
Enter the Wiegand Card Number that is assigned to the user or click on the [Read Card] button and present the card to the reader - the Wiegand number will automatically fill in the field. If the number is unknown, a card reader can be set up as an enrolment reader. To set up an enrolment reader, click on Select Enrolment Reader from the left menu and select the appropriate card reader.
Enter a PIN number for the card. This is for Intercom functionality.
Enter the user’s Email address.
Enter the user’s Telephone number.
Select the User Access Groups in the Available box that should be assigned to this user and click the right arrow button to move the group to the Selected box.
Select the Floor Access Groups for this user.
Enter the Date that the user’s access rights will Start.
Select Never, or enter the Date that the access rights of this user will Expire.
Click the Accessibility box if this is a user with special needs (i.e. wheelchair or crutches) that requires the longer Accessibility Delay and Activation times configured in Controlled Areas.
Select Yes to Enable Admin Functions if this user is an administrator – the View/Edit Admin User options will become available.
Click Save.
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Once you have created all of your User Categories you can assign them to your Admin Users in order to filter the users they have access to. Please refer to the Admin Users section to assign the categories.
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In the Enterphone Software, make sure that the FB5 (Digital IO) device has been added in the System – Devices tab. See Enterphone Bridge Configuration for more information.
Create a Controlled Area - Type Floor
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Once the Controlled Area is saved, the Outputs and Unlock Schedule tabs appear.
Select a device Output for this Floor controlled area. You may select and add multiple Floor Areas. Click the plus sign button to add the selected Output(s).
To create an unlock schedule, click on the Unlock Schedule tab. Please see the Unlock Schedules section of the Controlled Areas chapter earlier in this document for more information.
Click Save.
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Create a new Controlled Area with the elevator reader.
In the new Controlled Area’s Floor tab, select all the associated Floor Areas; specify the desired activation time, and click +.
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Create a Floor Access Group
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Click on the Controlled Areas navigation tab.
In the Actions bar, click Add Controlled Area.
First, we want to create a Door Controlled Area for the Elevator Reader. In this example select FB5’s Reader 1 and this will be the cab reader.
Since there are 3 floors, you will create 3 Floor Controlled Areas. Name the first one Floor 1 Elevator Control and enter an extra Description line if necessary.
Select Floor Area in the Area Type dropdown box.
Select the FB5’s Reader 1 as its (Entrance) Reader. This Reader 1 will be the cab reader.
Click Save.
The Outputs and Unlock Schedule grid will appear. In the Outputs tab, select the FB5 Relay that activates Elevator Control Access to Floor 1 (e.g. Relay 1).
Click on the Unlock Schedule tab to assign a schedule for this elevator if desired. For more information, please refer to the Unlock Schedule section of Chapter Controlled Areas.
Click Save.
Repeat Steps 2 to 9 to create a Floor 2 Elevator Controlled Area and add the same FB5 Reader in it as its entrance reader. In the Outputs tab, add the FB5 Relay that activates Elevator Control Access to Floor 2 (e.g. Relay 2).
Repeat Steps 2 to 9 to create Floor 3 Elevator Controlled Area and add the same entrance reader and Floor 3 relay (e.g. Relay 3).
Return to the Door Controlled Area created in Step 3, go to the Floors tab, and add the three Floor Controlled Areas to it.
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For more information about reports, please refer to the Chapter Reports. |
Enhanced Access Denied Diagnostics
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Because business admin users can’t access the System tab, the backup log instructions are different. Please refer to the Backup of Logs for Business Users section for more information.
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Select the type of data that is being imported from the Target Data table dropdown menu.
Click Browse.
Find the data file that is being imported; make sure it is in CSV format.
Click the Import button to add the data to the database, if no errors are displayed the importing is complete.
When replacing a Motherboard Assembly
Verify all Default (ini) Settings are correct for the panel’s application.
a. Select System > Administration > System Parameters, verify and change the following as necessary:
i. Panel.ini
1. ROTATE=”left” (for IQ)
2. ROTATE=”right” (for 21”)
3. ROTATE=”normal” (for 15' and 19')
4. Save
ii. MESHJPanel.ini
1. touchscreen=yes (for 21”) and everything else=no (keypad, desktop, static, mini)
2. touchscreen/keypad=yes (for 19” only)
3. touchscreen/keypad=yes (for 15” only); Depending on the monitor
4. mini=yes (for IQ)
5. resolutionX=, resolutionY= (see below for resolution sizes)
6. Save
b. Reboot the server.
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Screen
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Resolution size of the screen
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19-inch
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1280x1024
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21-inch
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1080x1920
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IQ 10-inch
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800x1280
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15-inch
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Alert Levels
Alert Level Management
Alert Levels allow the Enterphone server to adjust its access control behaviour globally. Controlled Area Schedules and Access Groups can be restricted by alert levels. As a security level escalates, the Enterphone server can restrict access accordingly. For example, a front entrance of a building is open during office hours. However, when the alert level is escalated to HIGH, the system can automatically lockdown the front entrance by overriding the open schedule.
Alerts Levels
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When enabled in the license file Enterphone Admin, the current alert level is always shown at the top of the page.
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In this example, Access Groups Standard Employees have no access when the alert level is “High” or “Severe”.
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Controlled Area Configuration of Alert Levels
In this example, the Controlled Area is set to open during office hours only when the alert level is Low or Guarded. To configure alert levels for controlled areas, go to the Unlock Schedule tab on the View/Edit Controlled Area page.
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| Info |
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Please refer to Chapter Controlled Areas for more information. |
Change of Alert Level
Enterphone Administrators can set the current Alert Level by going to the System tab under Administration and clicking Risk Level.
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When replacing a Motherboard Assembly
Verify all Default (ini) Settings are correct for the panel’s application.
a. Select System > Administration > System Parameters, verify and change the following as necessary:
i. Panel.ini
1. ROTATE=”left” (for IQ)
2. ROTATE=”right” (for 21”)
3. ROTATE=”normal” (for 15' and 19')
4. Save
ii. MESHJPanel.ini
1. touchscreen=yes (for 21”) and everything else=no (keypad, desktop, static, mini)
2. touchscreen/keypad=yes (for 19” only)
3. touchscreen/keypad=yes (for 15” only); Depending on the monitor
4. mini=yes (for IQ)
5. resolutionX=, resolutionY= (see below for resolution sizes)
6. Save
b. Reboot the server.
Screen | Resolution size of the screen |
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19-inch | 1280x1024 |
21-inch | 1080x1920 |
IQ 10-inch | 800x1280 |
15-inch | 1024x768 |
Primis/Enterphone V12 updates
Enterphone Mobile App Enhancements
V12 Enterphone can make SIP (Session Initiation Protocol) calls to Identiv’s Enterphone Mobile App. Once enabled in the license, the enterphone panel will be assigned a unique SIP user account.
To verify the SIP account registration status
Go to System->Enterphone->SIP
The SIP account name is shown under “User”
Look for “Registration Status”
If the status is “Not Registered”, click “Register” to register the SIP account.
Once registration is done; statuses such as Registration, Ping Response and Query Response should show “Ok”. Should any one of the three statuses fail, please contact Identiv support.
Differences in SIP-Enabled Panels
Each tenant is entitled to a SIP account.
Once a suite is assigned to a tenant/user that owns a SIP account, that suite cannot be shared by other tenants. However, suites can be shared among non-SIP users.
The tenant can register his/her Enterphone Mobile App with the SIP account’s QR code which is available from Primis Web Admin.
For SIP/Enterphone Mobile equipped tenants, SIP accounts will be the primary number to calls. The regular suite phone number will be the alternate number; that is, when SIP calls would not go through, the Enterphone panel will dial the regular number. The regular alternate number under suites will be ignored in this case.
Note that “snapshots” will not be available once SIP is enabled. This is because WebCam is occupied by the SIP client on the Panel.
To create a SIP account for Enterphone Mobile
Go to Users
Either create or edit an existing user
Click “Create SIP Account”
Once a SIP account is created, the account name will appear along with a delete account button, a QR code button and an email button:
To remove the SIP account, click the “[ X ]” button.
To show SIP account’s QR code, click the blue button
to the right.
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Enrolling Enterphone Mobile App to Identiv’s SIP network
Mobile App users can sign up to Identiv’s SIP network with the QR code provided by Enterphone Web Admin.
To enroll, start the Mobile App and click “Sign Up”
Click the “Scan QR Code” icon in the center and present the QR code from Enterphone Admin:
Once successfully enrolled, all Enterphone panels under the same customer account will be listed:
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Alternatively, administrators can send SIP account registration emails to end users by clicking the “Email QR Code” button:
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Once this email is received by the end user’s mobile device; clicking the link in the email can register the device to the Identiv SIP network. If the Enterphone App has not been installed, this link will automatically download it from the internet.
Primis Server V12 SIP Support
Primis V12 server can work with SIP capable Enterphone panels in a main/peer network.
To verify that the server is connected to Identiv’s SIP service.
In System->Enterphone->SIP, verify that both Ping and Query Responses are of “Ok” status.
Note that the “Register” button is only necessary when API or SIP domains have changed.
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Notice that for main servers, the “Registration Status” is not present as opposed to that in Enterphone Panels. This is because servers do not participate in SIP calls.
All other administrative functions remain the same as that in Enterphone V12 Panels (e.g. add/edit users/suites, SIP account creation/enrollment).