...
Launch 3VR System Manager.
In the Configure tab, select the name of the VIP Appliance to view its settings.
On the right-hand side of System Manager, click Common Operations, then click Installed Support Tools.
In the Installed Support Tools window, check whether Network Traffic Capture Support appears in the list of tools. If it does, proceed to Installing ATM Data Capture Plug-in.
Otherwise, continue to the next step to install it.
...
In 3VR OpCenter, click the Monitor tab to go to the Monitor panel.
Click camera numbers to select the cameras bound to the ATM Data Capture plug-in.
Click the arrow below the camera selector to open the event type drop-down menu.
Select [ ]ATM Transaction and click OK.
If the plug-in has been correctly configured, ATM Transaction events will appear in the Monitor panel as they occur in real-time.
...
Launch System Manager.
Click the plus sign beside the VIP Appliance name to display the list of configuration options.
Select the ATM Transaction Plugin.
Click Edit Settings.
In the Edit Global Settings dialog, change the Network Troubleshooting Mode setting to On.
Click OK to save your changes and return to the Configure panel.
Generate test transactions with each configured ATM.
Return to the global plug-in settings and change the Network Troubleshooting Mode setting to Off.
Launch System Manager and go to the Maintenance panel.
Click the Copy Logs tab.
If you are logged in to a standalone VIP appliance, the Appliance field will show the appliance’s IP address and host name.
If you are logged in to an Enterprise Appliance, select the system on the Enterprise from the Appliance drop-down menu.Click ( )By File.
Select the files NWTroubleshooting-NetworkTraffic.txt and NWtroubleshooting-Autodetection.txt.
Fill out the Customer Company Name field and enter any relevant information (technical support case number, contact information, installation date, etc.) in the Details box.
Select ( )Save Logs to. Click the ... button and navigate to the folder where you wish to save the log files.
To copy the log files to the selected folder, click Save Logs.
The saved logs will be in a zip file named with the 3VR serial number. Unzip the folder and open NWTroubleshoting- Autodetection.txt. The text will look something like this:
If ATMs and a transaction host are listed, use the IP addresses listed to reconfigure the bound cameras, restart the VIP Appliance, and generate test transactions again. If no ATMs are detected, proceed to step 19.
Open NWTroubleshoting-networktraffic.txt in a text editor (such as Notepad).This file lists all the recent network traffic seen by the plug-in, and will look something like this:
Use the Search function (Ctrl+F) to locate the transaction ID listed on the receipt from the test transaction.
If the transaction is found, look at the Destination IP address of the network packet containing the transaction. Use that IP address to configure the bound camera.
...
Launch System Manager.
Click the plus sign beside the VIP Appliance name to display the list of configuration options.
Select the ATM Transaction Plugin.
Click Edit Settings.
In the Edit Global Settings dialog, change the Transaction Data Logging setting to On.
Click OK to save your changes and return to the Configuration Panel.
Wait 24 hours before retrieving logs to ensure that sufficient data is recorded.
Launch System Manager and go to the Maintenance panel.
Click the Copy Logs tab.
If you are logged in to a standalone VIP appliance, the Appliance field will show the appliance’s IP address and host name.
If you are logged in to an Enterprise Appliance, select the system on the Enterprise from the Appliance drop-down menu.Click * By Date. Set the Start and End dates to cover the past 24 hours.
In the Details section of the Copy Logs tab, type the Customer Company Name and type any relevant information (technical support case number, contact information, installation date, etc.) in the Details box.
In the Destination section of the Copy Logs tab, choose a destination for the log files:
If you wish to upload the logs directly to 3VR Technical Support select Upload logs to 3VR, then click the Upload Logs button.
The 3VR appliance must have a working internet connection with valid DNS settings configured in order to upload logs to 3VR.To copy the files to your computer or a portable disk drive, select Save logs to:
Click the ... button and navigate to the folder where you wish to store the log files. When a location is selected, click the Save Logs button.
The system will display a message confirming that the logs were copied/uploaded.
Log files saved to a directory or drive will be located in a zip file named using the following format: [Appliance Serial Number]-[Date Logs Were Copied]-[Time Logs Were Copied].zipIf you copied the logs to your computer or a USB drive, send the logs to 3VR using the following steps:
Open a web browser.
Click Choose File and select the exported log zip file
Enter the user name techrep, password 3MeDeee
Fill out the remaining details of the customer site
Click Upload. Make sure that you see the following message: “The file was successfully uploaded.”