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Prior to installing and configuring the Customer Not Present (CNP) plug-in, you must first install and configure the Dwell plug-in and an appropriate Point of Sale (PoS) plug-in.
Each PoS device requires a camera configured with the Dwell plug-in. Overhead cameras are strongly recommended. If a camera cannot be placed directly above the PoS device, care must be taken to avoid both foreground and background obstructions in the customer zone.
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Refer the https://identivdocs.atlassian.net/wiki/spaces/HSA/pages/80150728/Dwell+Installation+and+Configuration#Getting-Started guide for instructions on installing the Dwell plug-in. |
Draw a dwell zone in the area where customers normally stand during PoS transactions. Refer https://identivdocs.atlassian.net/wiki/spaces/HSA/pages/80150728/Dwell+Installation+and+Configuration#Drawing-Dwell-Zone for further instructions.
Do not include the area where the employee will stand during the transaction.Give the dwell zone a name and identify it as a CNP customer dwell zone using a keyword, such as “Register 1 Customer”.
Repeat steps 1 and 2 for each Point of Sale device to be configured with the CNP plug-in.
Give each dwell zone a name using the same keyword as in step 2, e.g. “Register 2 Customer”, “Register 3 Customer”, etc.
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Installing PoS Transaction Plug-In
Refer to your PoS Plug-In for Installation and Configuration.
Make sure the PoS terminals are mapped to the correct video channels.