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  1. After binding the plug-in to cameras, links will appear under Bound Cameras for each camera.

  2. Click a link (for example Edit “7. Lobby”) to edit the settings for that camera.
    The following settings must be configured for each camera bound to the Queue Line plug-in:

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Installing Queue Line Plug-In

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  1. In the Configure panel, select the plug-in name to view its settings.

  2. Click Edit Settings.

  3. Copy (select the text and press Ctrl+C) the 23-character code from the Licensing Question field in the Edit Global Settings dialog.

  4. Paste (press Ctrl+V) the licensing question into an email to 3VR Technical Support (@support).

    In your email, you must include the system serial number and the number of cameras of Queue Line purchased (reference the P.O. number of the order if available). Please also provide your contact information and the customer/reseller company name.

  5. 3VR Technical Support will respond with the matching 27-character key within 1 business day.

  6. Copy (CTRL-C) and paste (CTRL-V) the key from the email into the License Key box in System Manager.

  7. Click OK to save and return to the Configure panel.

Drawing Queue Zone

In the Queue Zone tab of the Edit Settings window, you will define the area of the camera’s field of view that will be analyzed for Queue events.

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Use the following steps to configure the Queue Zone:

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Set Person Size Estimates

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Ensure that the Nearest Person and Farthest Person boxes are drawn accurately (in both position and size) on the image. These parameters calibrate the camera’s perspective on the scene. If they are incorrect, the plug-in will not be able to accurately measure the size of the queue. Refer below diagram for more information.

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The position and size of the Nearest Person and Farthest Person boxes approximate the perspective of the camera in the above image. The same person will appear larger when standing close to the camera than at the farthest position from the camera.

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