Enterphone 10.3 - Enterphone Mobile App Enhancements
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Mobile App users can sign up to Identiv’s SIP network with the QR code provided by the Enterphone Web Admin.
To use the Mobile App, the compatible OS for Andriod is 12.0 and above, and IOS is 15.0 and above.
To enroll, start the Mobile App and click “Sign Up.”
Scan the QR button and choose to allow or deny access to the device camera.
Selecting “allow access” will continue the signup process; selecting “deny” will redirect to the signup home screen.
Click the “Scan QR Code” icon in the center and present the QR code from the Enterphone Admin.
Once successfully enrolled, all Enterphone panels under the same customer account will be listed:
A quick tutorial will appear on first-time signup to let the user know the app's main features. It is not skippable; the user can only select "Next" until the last slide.
This tutorial will appear only once and be available in the “Information” menu to go through again if the user needs to.
Home
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After successfully signing up, the landing page is “Door Control, "the Mobile App's Home page.
Door Control:
Title of the door name- It is the actual name of the Enterphone panel's name configured on the Enterphone server.
Icon “i” at the right for specific call history and recordings.
Slide the button “Swipe to access door” to make a call to that Enterphone to open the door specified.
Open door feature:
When the user wants to open a specific door, they need to make the swipe right gesture.
The button goes from Lock to the green Unlock icon.
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If another tenant in the building has a door opened while a user tries to open it, the relay will reset, meaning the remaining time from the first Tenant will be added to the user’s open-door time.
Example: Tenant A opens “Main Entrance,” and the countdown begins. Tenant B arrives and opens “Main Entrance” as well, and Tenant A time went down until 3 seconds. With the Tenant B countdown starting at 6 seconds, the door will remain open for 9 seconds.After the countdown finishes, the icon goes back to a lock state.
'Icon “i” for a specific filter of history calls and recordings:
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From Door Control, taping the door name, a screen with two tabs is displayed:
Call History: You can only see this door’s call history if the user has call history, if call history exists this will allow the user to view more information about the call.
Recordings: All the available recordings (Video and Audio) of this user interaction with the door will be visible. Selecting a recording will display the options menu to play, save or delete the video.
Call History
When the user receives calls, the Call History (selectable from the bottom of the App) gets populated with information about these calls. The specifics are as follows:
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Selecting options: 
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Recordings
Android | iOS |
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The video call is automatically recorded for security reasons when the user gets calls. Each video will stay saved until 30 days afterward; it will disappear; unless the user downloads the particular video to their device, meaning it will pass from the app to the device's photos gallery.
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Android | iOS |
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Selecting options: 
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Video Options
Inside a video player, you can tap the three-dot menu on the top, and this menu will push up:
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All Connected | Internet Status Issue | SIP Server Status Issue |
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Both Service Status indicators are green, referring to connected. | “Internet Status” shows a warning connection (red); since we can’t confirm if the “SIP Server Status” server is Connected, the label changes to “Not Applicable” N/A. | “Internet Status” shows a healthy internet connection (green), but “SIP Server Status” is Not Connected properly. We can quickly check if the door is not opening. |
 
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Primis Server 11.4 Support
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