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Primis 11Enterphone 10.4 3 - Enterphone Mobile App Enhancements

Primis 11.4 Enterphone Enterphone 10.3 panel can make SIP (Session Initiation Protocol) calls to Identiv’s Enterphone Mobile App. Each Enterphone Panel must register to Identiv’s SIP server at sip.enterphone.identiv.com. Identiv administrators must provide SIP accounts ahead of the sale to facilitate this. See Enterphone SIP account management portal internal document for details.

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  1. To enable the SIP feature: set SIPEnabled=yes in siteEngine.ini and restart the Panel.

  2. Go to Select System->Enterphone->SIP

  3. Enter http://sip.enterphone.identiv.com as the domain name.

  4. Enter the user and password as provided by Identiv SIP administratorsadministrator.

  5. Click “Register” Once registration is done: Registration Status, Ping Response, and Query Response should show “Ok.” Should any one of the three statuses fail, contact Identiv support.

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Differences in SIP Enabled Panels

  1. Each Tenant is entitled to may be set up with a SIP account. 

  2. Once a suite is assigned to a tenant/user that owns has a SIP account enabled, other tenants cannot share that suite in the Enterphone. However, your suites can be shared among non-SIP users.

  3. The Tenant can register their Enterphone Mobile App with the SIP account’s QR code which is available from Primis GUIand can be emailed to the user from the Enterphone User Interface.

  4. For SIP/Enterphone Mobile equipped tenants, SIP accounts will be the primary number to call. The regular suite phone number will be the alternate number; when SIP calls would not go throughIf a SIP call does not not complete, the Enterphone panel will dial the regular numbersuite Phone Number. In this case, the regular alternate number Alternate Number under suites will be ignored.
    Note: While Enterphone Mobile App is in use, Enterphone Camera “snapshots” will not be available for Enterphone Events tab once SIP is enabled, and this is because due to the SIP client occupies WebCam on the Paneltakeover of the Enterphone Web Cam.

To create a SIP account

  1. Go to Select Users.

  2. Either create or edit an existing user.

  3. Click “Create SIP Account”

  4. Once a SIP account is created, the account name will appear. A delete account button and a QR code button will also appear:

  5. Click the “[ X ]” button to remove the SIP account.

  6. To show the SIP account’s QR code, click the blue button to the right.

Enrolling Enterphone Mobile App to Identiv’s SIP network

  1. Mobile App users can sign up to Identiv’s SIP network with the QR code provided by Primis the Enterphone Web Admin.

  2. To use the Mobile App, the compatible OS for Andriod is 7.0 and above, and IOS is 14.1 and above.

  3. To enroll, start the Mobile App and click “Sign Up.”

  4. Scan the QR button and choose to allow or deny access to the device camera.

  5. Selecting “allow access” will continue the signup process; selecting “deny” will redirect to the signup home screen.

  6. Click the “Scan QR Code” icon in the center and present the QR code from Primis the Enterphone Admin.

  7. Once successfully enrolled, all Enterphone panels under the same customer account will be listed:

  8. A quick tutorial will appear on first-time signup to let the user know the app's main features. It is not skippable; the user can only select "Next" until the last slide.

  9. This tutorial will appear only once and be available in the “Information” menu to go through again if the user needs to.

Home

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After successfully signing up, the landing page is “Door Control, "the Mobile App's Home page.

  • Door card:

    • Title of the door name.

    • Icon “i” at the right for specific calls and recordings.

    • Slide the button “Swipe to access door” to open the door specified.

Open door feature:

  • When the user wants to open a specific door, they need to make the swipe right gesture.

  • The button goes from Lock to the green Unlock icon.

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  • If another tenant in the building has a door opened while a user tries to open it, the relay will reset, meaning the remaining time from the first Tenant will be added to the user’s open-door time.
    Example: Tenant A opens “Main Entrance,” and the countdown begins. Tenant B arrives and opens “Main Entrance” as well, and Tenant A time went down until 3 seconds. With the Tenant B countdown starting at 6 seconds, the door will remain open for 9 seconds.

  • After the countdown finishes, the icon goes back to a lock state.

'Icon “i” for a specific filter of history calls and recordings:

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In

a door card, you can see this icon; if you tap, it will take you to From Door Control, taping the door name, a screen with two tabs is displayed:

  • Call History: You can only see this door’s call history ; if the user selects a particular has call history, that if call history exists this will allow the user to view more information about the call.

  • Recordings: All the available recordings (Video and Audio) of this user interaction with the door should will be visible. Play the video selected and the options menu inside the footageSelecting a recording will display the options menu to play, save or delete the video.

 




Call History

When the user starts to get calls, this section receives calls, the Call History (selectable from the bottom of the App) gets populated with information about these calls. The specifics are as follows:

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  • There are some distinctions in the filter for Android and iOS:

    • Android: The filters are buttons that, once pressed, push up a menu where the user can select which one to apply. Each button represents a different filter.

    • iOS: The filters are buttons that, once pressed, push up a menu where the user can select which one to apply. Each button represents a different filter.

  • The search feature in the top right:

    • Only use the “Door Control” name.

  • A list of all the calls the user has received within this phone. These calls will be available for up to 30 days; afterward, they'll be deleted unless manually saved.

  • Information in the list:

    • Door Name

    • Type of Call - Result

    • On the top right, the hour of the call

    • On the right, an icon ">"

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Android

iOS

 

 

Selecting options:

 

Selecting options:

 

Recordings

Android

iOS

 

The video call is automatically recorded for security reasons when the user gets calls. Each video will stay saved until 30 days afterward; it will disappear; unless the user downloads the particular video to their device, meaning it will pass from the app to the device's photos gallery.

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Android

iOS

 

 

Selecting options:

 

Selecting options:

 

 

Video Options

Inside a video player, you can tap the three-dot menu on the top, and this menu will push up:

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Video player

More options

Confirmation dialog

Information

This section informs the user of an issue with the service and troubleshoots.

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  1. Set SIPEnabled=yes in siteEngine.ini and restart

  2. In System->Enterphone->SIP, enter the domain (sip.enterphone.identiv.com), user, and password as provided by Identiv SIP Administrators:
    *Notice that the “Registration Status" is not present for main servers as opposed to that in Enterphone Panels, and that is because servers do not participate in SIP calls.

    Image RemovedImage Added

  3. All other administrative functions remain the same as that in Enterphone Panels (e.g., add/edit users/suites).

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