Primis 11.4 - Enterphone Mobile App Enhancements
Primis 11.4 Enterphone panel can make SIP (Session Initiation Protocol) calls to Identiv’s Enterphone Mobile App. Each Enterphone Panel must register to Identiv’s SIP server at casip.enterphone.identiv.com. Identiv administrators must provide SIP accounts ahead of the sale to facilitate this. See Enterphone SIP account management portal internal document for details.
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Mobile App users can sign up to Identiv’s SIP network with the QR code provided by Primis Web Admin.
To use the Mobile App, the compatible OS for Andriod is 7.0 and above, and IOS is 14.1 and above.
To enroll, start the Mobile App and click “Sign Up.”
Scan the QR button and choose to allow or deny access to the device camera.
Selecting “allow access” will continue the signup process; selecting “deny” will redirect to the signup home screen.
Click the “Scan QR Code” icon in the center and present the QR code from Primis Admin.
Once successfully enrolled, all Enterphone panels under the same customer account will be listed:
A quick tutorial will appear on first-time signup to let the user know the app's main features. It is not skippable; the user can only select "Next" until the last slide.
This tutorial will appear only once and be available in the “Information” menu to go through again if the user needs to.
Home
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After successfully signing up, the landing page is “Door Control, "the Mobile App's Home page. Even if there isn’t a call, the user should be able to open these doors whenever they want.
Door card:
Title of the door name.
Icon “i” at the right for specific calls and recordings.
Slide the button “Swipe to access door” to open the door specified.
Open door feature:
When the user wants to open a specific door, they need to make the swipe right gesture.
The button goes from Lock to the green Unlock icon.
The countdown plays where the instruction was. An icon with a stopwatch with the number of seconds the door will remain open. It can change on the Enterphone website; the default is 6 seconds.
Rules:
If another tenant in the building has a door opened while a user tries to open it, the relay will reset, meaning the remaining time from the first Tenant will be added to the user’s open-door time.
Example: Tenant A opens “Main Entrance,” and the countdown begins. Tenant B arrives and opens “Main Entrance” as well, and Tenant A time went down until 3 seconds. With the Tenant B countdown starting at 6 seconds, the door will remain open for 9 seconds.After the countdown finishes, the icon goes back to a lock state.
'Icon “i” for a specific filter of history calls and recordings:
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In a door card, you can see this icon; if you tap, it will take you to a screen with two tabs:
Call History: You can only see this door’s call history; if the user selects a particular call history, that will allow the user to view more information about the call.
Recordings: All the available recordings of this door should be visible. Play the video selected and the options menu inside the footage.
Call History
When the user starts to get calls, this section gets populated with information about these calls. The specifics are as follows:
Android | iOS |
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There are some distinctions in the filter for Android and iOS:
Android: The filters are buttons that, once pressed, push up a menu where the user can select which one to apply. Each button represents a different filter.
iOS: The filters are buttons that, once pressed, push up a menu where the user can select which one to apply. Each button represents a different filter.
The search feature in the top right:
Only use the “Door Control” name.
A list of all the calls the user has received within this phone. These calls will be available for up to 30 days; afterward, they'll be deleted.
Information in the list:
Door Name
Type of Call - Result
On the top right, the hour of the call
On the right, an icon ">"
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These different sections categorize the calls:
By Doors: This shows a list of Door Controls that are available in the Call History.
Type of Call:
All Results
Received
Rejected
Missed
Outgoing
Result:
All Results
Granted
Denied
Once the user selects some of the options, they need to tap “Done” for it to apply and take them back to the “Call History” screen with the changes made.
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Selecting options:  
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Recordings
Android | iOS |
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The video call is automatically recorded for security reasons when the user gets calls. Each video will stay saved until 30 days afterward; it will disappear; unless the user downloads the particular video to their device, meaning it will pass from the app to the device's photos gallery.
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Recordings use the same filters used on “Call History.” The difference is that this is only one filter for recordings:
By Doors: This shows a list of all the control panels available to the user.
Once the user selects some of the options, they need to tap “Done” for it to apply and take them back to the “Recordings” screen with the changes made.
Android | iOS |
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Selecting options:  
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Video Options
Inside a video player, you can tap the three-dot menu on the top, and this menu will push up:
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Video player | More options | Confirmation dialog |
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Information
This section informs the user of an issue with the service and troubleshoots.
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All Connected | Internet Status Issue | SIP Server Status Issue |
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Both Service Status indicators are green, referring to connected. | “Internet Status” shows a warning connection (red); since we can’t confirm if the “SIP Server Status” server is Connected, the label changes to “Not Applicable” N/A. | “Internet Status” shows a healthy internet connection (green), but “SIP Server Status” is Not Connected properly. We can quickly check if the door is not opening. |
 
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Primis Server 11.4 Support
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Set SIPEnabled=yes in siteEngine.ini and restart
In System->Enterphone->SIP, enter the domain (sip.enterphone.identiv.com), user, and password as provided by Identiv SIP Administrators:
*Notice that the “Registration Status" is not present for main servers as opposed to that in Enterphone Panels, and that is because servers do not participate in SIP calls.
All other administrative functions remain the same as that in Enterphone Panels (e.g., add/edit users/suites).
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