Primis 11.4 - Enterphone Mobile App Enhancements
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To enable the SIP feature: set SIPEnabled=yes in siteEngine.ini and restart the Panel.
Go to System->Enterphone->SIP
Enter ca http://sip.enterphone.identiv.com as the domain name.
Enter user and password as provided by Identiv SIP administrators.
Click “Register” Once registration is done: Registration Status, Ping Response, and Query Response should show “Ok.” Should any one of the three statuses fail, contact Identiv support.
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Mobile App users can sign up to Identiv’s SIP network with the QR code provided by Primis Web Admin.
To use the Mobile App, the compatible OS for Andriod is 7.0 and above, and IOS is 11.4 and above.
To enroll, start the Mobile App and click “Sign Up.”
Tap on the Display Name label and type a name. A maximum of 30 characters are allowed.
Scan the QR button and choose to allow or deny access to the device camera.
Selecting “allow access” will continue the signup process; selecting “deny” will redirect to the signup home screen.
Click the “Scan QR Code” icon in the center and present the QR code from Primis Admin.
Once successfully enrolled, all Enterphone panels under the same customer account will be listed:
A quick tutorial will appear on first-time signup to let the user know the app's main features. It is not skippable; the user can only select "Next" until the last slide.
This tutorial will appear only once and be available in the “Information” menu to go through again if the user needs to.
Home
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After successfully signing up, the landing page is “Door Control, "the Mobile App's Home page. Even if there isn’t a call, the user should be able to open these doors whenever they want.
Door card:
Title of the door name.
Icon “i” at the right for specific calls and recordings.
Slide the button “Swipe to access door” to open the door specified.
Open door feature:
When the user wants to open a specific door, they need to make the swipe right gesture.
The button goes from Lock to the green Unlock icon.
The countdown plays where the instruction was. An icon with a stopwatch with the number of seconds the door will remain open. It can change on the Enterphone website; the default is 6 seconds.
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If another tenant in the building has a door opened while a user tries to open it, the relay will reset, meaning the remaining time from the first Tenant will be added to the user’s open-door time.
Example: Tenant A opens “Main Entrance,” and the countdown begins. Tenant B arrives and opens “Main Entrance” as well, and Tenant A time went down until 3 seconds. With the Tenant B countdown starting at 6 seconds, the door will remain open for 9 seconds.After the countdown finishes, the icon goes back to a lock state.
'Icon “i” for a specific filter of history calls and recordings:
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In a door card, you can see this icon; if you tap, it will take you to a screen with two tabs:
Call History: You can only see this door’s call history; if the user selects a particular call history, that will allow the user to view more information about the call.
Recordings: All the available recordings of this door should be visible. Play the video selected and the options menu inside the footage.
Call History
When the user starts to get calls, this section gets populated with information about these calls. The specifics are as follows:
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There are some distinctions in the filter for Android and iOS:
Android: The filters are buttons that, once pressed, push up a menu where the user can select which one to apply. Each button represents a different filter.
iOS: With a filter icon, it takes to a different screen with all the available filters, and once applied, it shows the icon a number of all the applied filters The filters are buttons that, once pressed, push up a menu where the user can select which one to apply. Each button represents a different filter.
The search feature in the top right:
Only use the “Door Control” name and “Result” keywords (Access Granted and Acces Not Granted).
A list of all the calls the user has received within this phone. These calls will be available for up to 30 days; afterward, they'll be deleted.
Information in the list:
Door Name
Type of Call - Result
On the top right, the hour of the call
On the right, an icon ">"
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These different sections categorize the calls:
By Doors: This shows a list of all the control panels available to the userDoor Controls that are available in the Call History.
Type of Call:
All CallsMissedResults
Received
Rejected
Missed
Outgoing
Result:
All Results
Access GrantedAccess Not Granted
Denied
Once the user selects some of the options, they need to tap “Done” for it to apply and take them back to the “Call History” screen with the changes made.
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Selecting options: 
| Selecting options: 
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Recordings
Android | iOS |
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The video call is automatically recorded for security reasons when the user gets calls. Each video will stay saved until 30 days afterward; it will disappear; unless the user downloads the particular video to their device, meaning it will pass from the app to the device's photos gallery.
The search feature in the top right:
Only use the “Door Control” name and Date information keywords (month and number day).
A list with all the videos still available
A thumbnail on the right with a screenshot of the video
Door name
On the top right are the days left of the video.
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Android | iOS |
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Selecting options: 
| Selecting options: 
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Video Options
Inside a video player, you can tap the three-dot menu on the top, and this menu will push up:
Share:The user can share the video footage based on the device's default options. Examples: Messenger, WhatsApp, Email and Drive, etc.Save to device: Download the view video into the device's gallery; returning to the main screen, “Recordings” and the “Days left” are removed. The user can play the video from the app and their default gallery.
Delete Recording: This will delete the video from the app list. A confirmation dialog should appear after.
Rule: Delete recordings shouldn’t interfere with the device's memory.
For Example, the User is in the Enterphone App and deletes Video12, but this video is already saved in their device; it only disappears from the app, not the device entirely.
Title “Details”
Date format: “Day of the week, Date, Hour in 12-hour format.”
Door Name that it was recorded from.
Result of the call.
Duration of the video and Video size.
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User:
Name: Name of the account holder.
SIP Address: SIP Server account holder address.
Service Status:
Internet Status: The Internet signal of the phone
SIP Server Status: Indicates if the server it’s working properly
Enterphone:
Mobile App Version: This shows the number of the current version of the installed app.
View Tutorial: Users can revisit the main features of the app; they can reopen them here.
Reset Account Configuration: This will reset the account configuration of the app.
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Set SIPEnabled=yes in siteEngine.ini and restart
In System->Enterphone->SIP, enter the domain (casip.enterphone.identiv.com), user, and password as provided by Identiv SIP Administrators:
*Notice that the “Registration Status" is not present for main servers as opposed to that in Enterphone Panels, and that is because servers do not participate in SIP calls.
All other administrative functions remain the same as that in Enterphone Panels (e.g., add/edit users/suites).
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